Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zasha Canfux

Miami,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Manager expertise, including competitive offerings, pricing and market positioning. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales position in Retail environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

12
12
years of professional experience

Work History

Server

Duffy's Sports Grill
Miami, FL
12.2023 - Current
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Greeted guests and provided menus.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.

Assistant Manager

W.D.C.P Inc
Miami, FL
08.2020 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

Server

Flanagan's
Miami, FL
02.2024 - 04.2024
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Addressed complaints to kitchen staff and served replacement items.

Manager's Assistant

EMZ Services Inc
Miami, FL
02.2017 - 07.2020
  • Responded to and directed incoming calls and other communication.
  • Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
  • Utilized Word to create and edit correspondence, documents and materials.
  • Limited portion sizes and used garnishes to control food costs.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Scheduled meetings and managed calendar.
  • Ran errands to support daily needs of management.
  • Booked conference tickets and secured public speaking engagements.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Communicated with and interfaced with business owners and community as confidential liaison.
  • Supported department procurement activities by coordinating with manager for direction.
  • Resolved basic computer and office equipment issues through troubleshooting.

Sales Clerk

Zaza's Woman's World
Miami, FL
01.2013 - 12.2016
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Kept front check out area clean and organized for efficient service.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Presented, rotated and date-checked products to maintain company freshness standards.
  • Supported promotional plans by updating signage with price changes.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Opened and closed store by balancing cash registers and receipts.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.

Education

High School Diploma -

American Academy of Pinecrest
Miami, FL
10.2010

Some College (No Degree) -

Miami Dade College
Miami, FL

Skills

  • Employee performance evaluations
  • Recruiting and interviewing
  • Cost Control
  • Contract Management
  • Staff supervision
  • Operations management
  • Employee scheduling
  • Staff Management
  • Search Engine Optimization
  • Strategic planning
  • Google Drive
  • Software Reinstallation
  • Customer Relations
  • System Upgrades
  • Data Analysis
  • Microsoft Outlook
  • Food Running
  • Safe Food Handling
  • Guest Engagement
  • Table Bussing
  • Table Setting
  • Order Management
  • Supply Restocking
  • Order Accuracy
  • High-volume dining
  • Table setting arrangements
  • Exceptional customer service
  • Liquor, wine, and food service
  • Special dietary requirements
  • Positive and professional
  • Professional Appearance
  • Menu Memorization
  • Menu presentation
  • Cash Handling
  • Check payment processing
  • Strong Work Ethic
  • Effective customer upselling
  • Point of Sale (POS) system operations
  • Suggestive Selling
  • Sales expertise
  • Menu knowledge

Languages

English
Professional
Spanish
Professional

Timeline

Server

Flanagan's
02.2024 - 04.2024

Server

Duffy's Sports Grill
12.2023 - Current

Assistant Manager

W.D.C.P Inc
08.2020 - Current

Manager's Assistant

EMZ Services Inc
02.2017 - 07.2020

Sales Clerk

Zaza's Woman's World
01.2013 - 12.2016

High School Diploma -

American Academy of Pinecrest

Some College (No Degree) -

Miami Dade College
Zasha Canfux