Zasha Kanahele
Honolulu,HI
Summary
Hardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Good conflict mediation and multitasking abilities. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Pacific Air Cargo Transfer Systems
Honolulu, HI
02.2022 - Current
- Processed payments from customers for shipping services rendered.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Developed relationships with vendors in order to secure competitive rates for shipping services.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Prepared reports summarizing daily activity related to cargo operations.
- Created labels that accurately identified packages by content type, origin and destination locations .
- Assisted customers with cargo handling, loading, and unloading activities.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Organized freight according to destination requirements and established timelines for deliveries.
- Updated inventory control logs with shipment data such as date received, shipped, quantity received, shipped .
- Maintained detailed records of shipments including weight, volume, cost, insurance coverage .
- Investigated discrepancies between actual cargo received and shipped versus expected amounts.
- Worked closely with customs officials in order to facilitate clearance of international shipments.
- Performed maintenance checks on vehicles used for transporting cargo.
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
Driver
Pacific express Logistics
Honolulu, Hawaii
07.2017 - 02.2022
- Followed specific routes and adhered to traffic laws while driving.
- Assisted in loading and unloading of goods to be transported.
- Maintained vehicle cleanliness and ensured it was kept in good condition.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance when necessary.
- Maintained logs of working hours and of vehicle service status, following applicable state and federal regulations.
- Delivered goods and services to customers on time and in excellent condition.
- Managed time effectively to meet tight delivery deadlines.
- Coordinated with warehouse staff for efficient cargo loading and unloading.
- Secured merchandise, avoiding damage during transportation.
Barista
Starbucks
Waipahu, HI
02.2017 - 01.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Created complex, hand-crafted beverages based upon customer preferences.
Customer Service Cashier/Supervisor
Paradise Cove Luau
Kapolei, HI
01.2010 - 01.2017
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI05-2009
Skills
- Flexible Work Schedule
- Adaptable under pressure
- Payment Processing
- Data Entry
- Customer Documentation Review
- Relationship Building
- Reliability
- Microsoft Office
- Multitasking
- Active Listening
- Customer Service
- Phone Etiquette
- Continuous Improvement
References
References available upon request.
Timeline
Customer Service Agent
Pacific Air Cargo Transfer Systems
02.2022 - Current
Driver
Pacific express Logistics
07.2017 - 02.2022
Barista
Starbucks
02.2017 - 01.2022
Customer Service Cashier/Supervisor
Paradise Cove Luau
01.2010 - 01.2017
High School Diploma -
Governor Wallace Rider Farrington High School
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