Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zasharilane Martinez

3200 Hospital St Apt 3 Pascagoula,MS

Summary

Dependable individual desiring a position in an organization where I can apply my excellent communication skills, ability to multitask to help ensure accurate administration tasks, with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

10
10
years of professional experience

Work History

Receptionist

Gulf Coast Obstetrics And Gynecology
09.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.

Front Desk Clerk

Pediatric Care Center
06.2020 - 09.2023
  • Scheduling, directing calls, cash handling, filing paperwork, billing collections, contact and verify insurance
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

Night Manager

Hampton Inn
02.2017 - 06.2020
  • Staff Schedules
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.

Shift Lead Manager

Amscot Financial Services
09.2014 - 01.2017
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Training, monthly employee schedules, payroll, bank deposits.

Education

Associate of science - medical billing & coding

Keiser University
05.2021

Skills

  • Bilingual
  • Strong customer service
  • Comfortable teamwork
  • Computer knowledge
  • Detailed oriented
  • Data Entry
  • Leadership Qualities
  • File Management
  • Record preparation

Timeline

Receptionist

Gulf Coast Obstetrics And Gynecology
09.2023 - Current

Front Desk Clerk

Pediatric Care Center
06.2020 - 09.2023

Night Manager

Hampton Inn
02.2017 - 06.2020

Shift Lead Manager

Amscot Financial Services
09.2014 - 01.2017

Associate of science - medical billing & coding

Keiser University

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Zasharilane Martinez