Zashelle Rivera
Schwenksville,PA
Summary
Dedicated and compassionate healthcare professional with 2 years of experience in direct care , demonstrating a strong commitment to providing high-quality patient care. Skilled in patient assessment, treatment planning, with a proven track record of effectively collaborating within interdisciplinary teams to optimize patient outcomes. Proficient in relevant software, medical equipment and adept at maintaining accurate medical records and ensuring compliance with healthcare regulations. Known for excellent communication and interpersonal abilities, adeptly fostering positive patient experiences and building rapport with diverse populations. Seeking to leverage expertise to deliver exceptional care and contribute to a dynamic healthcare environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Brandywine Living
02.2023 - Current
- Greet guest
- Check in & check out visitors
- Microsoft Software
- Problem Solving
- Work under pressure
Care Manager
Brandywine Living
02.2023 - Current
- Assist with daily ADL
- Coordinating care
- Maintaining patient records
- Build relationship with resident
Activity Assistant
Brandywine Living
02.2023 - Current
- Activity Planning: Designing, developing, and implementing a diverse range of recreational programs and activities tailored to the interests and demographics of the target audience, which could include guests at a resort, visitors to a tourist destination, or members of a recreational facility
- Interacting with guests or clients to understand their preferences, interests, and needs, and then recommending or customizing activities to enhance their experience and satisfaction
- Upholding safety standards and ensuring that all activities and facility adhere
Salon Guest Coordinator
Ulta Beauty the Salon
11.2021 - 01.2023
- Offer prompt, friendly, courteous service in the Salon pro-hair area
- Manage phone calls, appointment systems, guest records, and salon traffic flow
- Inform guests of current promotions and provide knowledgeable, professional product recommendations
- Handling sales, refunds, and exchanges courteously and accurately
- Resolve guest concerns promptly and satisfactorily
- Completing necessary paperwork in a timely, consistent and accurate manner
Beauty Advisor
Sally Beauty
08.2020 - 02.2021
- Turning or moving patients
- Gathering medical supplies
- Bathing patients
- Grooming patients by brushing their hair, teeth, shaving them, etc
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering patient calls
Front Desk Receptionist
Unique AID
10.2019 - 05.2020
- Front desk
- Greeted customers, visitors, patients and guests warmly and genuinely
- Assisted in signing in/out patients, guests and visitors
- Answered incoming calls, directed visitors and took messages
- Made calls to Patients, insurance, employees
- Helped with all questions and complaints
- Checked insurance information
- Took payments
- Documented other data
- Faxed, copied, and scanned documents
- Kept up-to-date records on insurances
Education
Associate's degree - Nursing
Montgomery County Community College
Blue Bell, PA01.2022
None - Nursing
Caribbean University-Bayamon
Bayamón, PR01.2016
High school diploma or GED - High School
Francisco Gaztambide Vega
Bayamón, PR05.2015
Skills
- Excellent communication skills
- Customer service
- Good multitasking
- Organization skills
- Microsoft Office
- Cash Management
- Strong interpersonal skills
- Basic math skills
- Attention to detail
- Ability to handle multiple tasks
- Food Service
- Crew Member
- Communications
- Excel
- Filing
- Housekeeping
- Hospitality
- Time Management
- Retail sales
- Cleaning
- Cash Register
- Word
- Cleaning Experience
- Hotel experience
- Computer Operation
- Computer Skills
- Front Desk
- Medical Scheduling
- Medical Records
- Salon software
- Phone triage
- Customer support
- Bilingual
- Continuous improvement
- Windows
- Home care
- Dietary aide experience
- Laundry
Certification
- Driver's License, 11/21, 11/27
- CPR Certification
Willingtorelocate
- Norristown, PA
- Conshohocken, PA
Personal Information
Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Brandywine Living
02.2023 - Current
Care Manager
Brandywine Living
02.2023 - Current
Activity Assistant
Brandywine Living
02.2023 - Current
Salon Guest Coordinator
Ulta Beauty the Salon
11.2021 - 01.2023
Beauty Advisor
Sally Beauty
08.2020 - 02.2021
Front Desk Receptionist
Unique AID
10.2019 - 05.2020
Associate's degree - Nursing
Montgomery County Community College
None - Nursing
Caribbean University-Bayamon
High school diploma or GED - High School
Francisco Gaztambide Vega
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