Zashonna Faulkner
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Youth Care Worker
Theharbour
Niles, Illinois
12.2024 - Current
- Developed and implemented individualized plans to meet the needs of youth in care.
- Utilized community resources to provide additional support for youth receiving services.
- Collaborated with families, schools, mental health providers, probation officers and other stakeholders regarding youth's progress and wellbeing.
- Assisted with conflict resolution to maintain a safe living environment.
- Educated residents on coping skills and positive decision-making techniques.
Medical Records Supervisor
Aperion Care
Niles, IL
02.2024 - 09.2025
- Developed and maintained procedures for medical records management, including storage, retrieval, retention and destruction of medical records.
- Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
- Oversaw the maintenance of electronic health records systems.
- Tracked patient care activities such as referrals, laboratory results, medication orders.
- Provided training sessions for staff on proper documentation techniques.
- Reviewed discharges and other records on nursing units for compliance with procedures.
- Pulled patient records and transferred information to appropriate parties.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Medical Unit Clerk
St Bernard Hospital
Chicago, IL
06.2021 - 01.2024
- Reviewed charts to ensure accuracy of data entry and maintained patient records in accordance with HIPAA guidelines.
- Scheduled appointments, answered phones, and performed other administrative duties as needed.
- Provided customer service by greeting visitors, answering inquiries and directing them to the appropriate department or personnel.
- Maintained accurate inventory of medical supplies and equipment.
- Performed receptionist duties such as filing paperwork, typing correspondence and entering data into the computer system.
- Provided assistance in coordinating transfers between units or facilities when necessary.
- Entered patient information into the electronic health record system accurately.
- Communicated effectively with physicians, nurses and other healthcare team members regarding patient care needs.
- Prepared charts for outpatient and inpatient services.
Loan Manager
Loan Machine
Chicago, IL
07.2018 - 12.2021
- Managed loan applications and documentation for timely processing and approval.
- Evaluated credit histories to assess borrower eligibility for various loan products.
- Collaborated with clients to understand financial needs and recommend appropriate loans.
- Reviewed loan applications, verified income sources, and evaluated collateral value.
- Processed deposits, withdrawals, check cashing, loan payments, cash advances and money orders.
Director of Activities
Rosewood Nursing Home
East Peoria, IL
07.2015 - 09.2018
- Developed engaging activity programs for residents at Rosewood Nursing Home.
- Coordinated special events to enhance social interaction among residents.
- Collaborated with staff to assess resident interests and preferences.
Direct Support Professional
Rescare Homecare
Peoria, IL
07.2016 - 03.2018
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Education
Associate of General Studies -
Illinois Central College
East Peoria, ILSkills
- Multitasking proficiency
- Written and verbal communication
- Conflict resolution techniques
- Electronic Health Records Management
- Team leadership abilities
- Quality control monitoring
- Patient records handling
- Staff Training and Development
- Microsoft Office Suite proficiency
- Follow-up skills
- Case management
- Community activities
- Charting and documentation
- Direct patient care
- Behavior redirection
- First-aid and CPR
- EMR / EHR
- Compassionate client care
Certification
- BLS/CPR CERT
- DSP CERT
- PHARMACY TECHICAN CERT
- HOME HEALTH AIDE CERT
Timeline
Residential Youth Care Worker
Theharbour
12.2024 - Current
Medical Records Supervisor
Aperion Care
02.2024 - 09.2025
Medical Unit Clerk
St Bernard Hospital
06.2021 - 01.2024
Loan Manager
Loan Machine
07.2018 - 12.2021
Direct Support Professional
Rescare Homecare
07.2016 - 03.2018
Director of Activities
Rosewood Nursing Home
07.2015 - 09.2018
Associate of General Studies -
Illinois Central College