ZASIA DAVIS
Spring Valley
Summary
Compassionate and reliable junior Social Work student with extensive experience in customer service, advocacy, and student support. Strong skills in active listening, problem-solving, and fostering positive relationships with diverse individuals. Recognized for professionalism, patience, and maintaining composure in high-stress situations while delivering person-centered support. Committed to making a meaningful impact through empathetic engagement and effective communication.
Overview
7
7
years of professional experience
Work History
Junior Field Practicum
Dominican University – Student Retention Center
Orangeburg, NY
01.2026 - Current
- Assisted students in Study Hall by providing academic support and encouragement.
- Worked collaboratively with the Academic Success Center (ASC) to connect students with campus resources.
- Helped students identify and access tutoring, advising, and other support services.
- Created a welcoming and supportive environment for students with diverse needs.
- Communicated student concerns to staff when additional support was needed.
Customer Service Representative
TTEC
Spring Valley, NY
10.2023 - 05.2024
- Managed a high volume of customer calls with professionalism and efficiency.
- Actively listened to customer concerns and resolved issues with empathy.
- De-escalated stressful situations while maintaining a calm demeanor.
- Updated and maintained accurate customer records.
- Escalated complex issues to supervisors when necessary.
- Retail Experience: Modell’s Sporting Goods, Banana Republic, Big Lots
- Key responsibilities included customer service, POS transactions, merchandise organization, and cash handling.
Program Advocate
Rockland Independent Living Center
New City, NY
01.2019 - 06.2019
- Supported individuals in accessing community resources and services.
- Assisted clients with applications and required documentation.
- Helped individuals understand their rights and navigate service systems.
- Provided empathetic support during challenging situations.
- Built trusting relationships with clients through consistent communication.
Education
Bachelor of Social Work - Social Work
Dominican University
Orangeburg, NYHigh School Diploma - undefined
Ramapo High School
Spring Valley, NYSkills
- Customer Service
- Active Listening
- Problem Solving
- Conflict Resolution
- Advocacy & Support
- Call Center Experience
- Data Entry
- Microsoft Excel & Outlook
- POS/Cash Handling
- Team Collaboration
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Junior Field Practicum
Dominican University – Student Retention Center
01.2026 - Current
Customer Service Representative
TTEC
10.2023 - 05.2024
Program Advocate
Rockland Independent Living Center
01.2019 - 06.2019
High School Diploma - undefined
Ramapo High School
Bachelor of Social Work - Social Work
Dominican University