Zatal Stephen
Fort Lauderdale,FL
Summary
Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
2
2
years of professional experience
Work History
Project Manager/Business Analyst
Convey Health Solutions
10.2022 - Current
- Led the implementation of new Project Management Office processes and procedures, including new project management frameworks, intake forms, playbooks, and project charter templates, increasing project rollout efficiency by 30%.
- Project managed and implemented the rollout of the first companywide intranet site, increasing communication and engagement by 30%.
- Successfully managed a team of 10 employees through an enterprise communications committee to enhance and align employee engagement and communication across the organization.
- Led the development and launch of the first-ever corporate newsletter, achieving an 80% satisfaction rate from stakeholders and employees.
- Conducted GAP, cost-effective, and SWOT analyses to advise the business on decisions to improve processes, resulting in minimized risks.
- Drove the analysis and design of operational solutions; helped shape system requirements, and developed analysis-level documents reflecting those requirements.
- Assisted in managing a $300,000 project to integrate a benefit retail card capability, promoting Convey Health Solutions as an independent brand and exceeding client expectations for customization, operational effectiveness, and data-driven results.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
Operations Specialist
Slalom Consulting
01.2022 - 09.2022
- Identify and implement recruiting 'best practices' for systems across HR to streamline and standardize processes to drive value, cost effectiveness, and ensure compliance.
- Created documentation related to operational procedures such as SOPs.
- Assisted with the development of project plans for new initiatives or process improvements.
- Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Conduct analyses to support workforce planning and the identification of talent-related challenges; assists in the design and implementation of solutions to address identified opportunities.
- Analyzing statistical data on a daily basis to determine historical trends in, production, as well as inventory levels to better forecast scheduling needs.
- Coordinating implementation of project plans to ensure overall goals are met and sustained long term.
- Leading operations planning and execution for day-to-day process and maintenance activities.
Education
Master of Science - Management
St. Thomas University
01.2017
Skills
- Microsoft Office Suite expert
- Document Management
- Project tracking
- Stakeholder Communications
- Requirements Gathering
- Smartsheet expert
- Presentations
- Work flow planning
References
References available upon request.
Timeline
Project Manager/Business Analyst
Convey Health Solutions
10.2022 - Current
Operations Specialist
Slalom Consulting
01.2022 - 09.2022
Master of Science - Management
St. Thomas University
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