Zatambreyia Murphy
Dawson,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Medical Center Representative
Phoebe Putney Memorial Hospital
02.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
Chat Support Specialist
Teleperformance USA
09.2018 - 01.2021
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Utilized problem solving abilities to identify customer problems and provide effective solutions.
- Maintained detailed documentation of customer interactions, ensuring accuracy and compliance with company standards.
Customer Service Specialist Head Cashier
Jcpenney
07.2012 - 08.2018
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
Education
High School Diploma -
Terrell High School
Dawson, GA05.2010
Skills
- Software Applications
- Insurance Company Knowledge
- Customer Experience
- Online Chat
- Quality Assurance Evaluation
- Excellent written communication skills with a focus on clarity and professionalism
- Strong problem solving abilities to identify and resolve customer issues effectively
- Technical proficiency in using chat support software and troubleshooting basic technical issues
- High call volume
- Detail oriented
Timeline
Medical Center Representative
Phoebe Putney Memorial Hospital
02.2021 - Current
Chat Support Specialist
Teleperformance USA
09.2018 - 01.2021
Customer Service Specialist Head Cashier
Jcpenney
07.2012 - 08.2018
High School Diploma -
Terrell High School
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