Summary
Overview
Work History
Education
Skills
Personal Information
Ethnicity
Certification
Languages
Timeline
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Zatasia McIntyre

Dothan

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Twitchell Corporation
01.2024 - Current
  • Managed incoming calls and emails to address customer inquiries and concerns
  • Processed orders and returns efficiently and accurately
  • Resolved customer issues and complaints in a professional and courteous manner
  • Collaborated with team members to improve overall customer satisfaction
  • Maintained a high level of professionalism and empathy in all customer interactions
  • Met and exceeded performance targets for response time and customer satisfaction metrics
  • Assisted with order processing, returns, and exchanges to ensure customer satisfaction
  • Utilized CRM software to document interactions and track customer history
  • Provided personalized customer support and assistance in resolving issues

Remote Customer Service Representative

Whirlpool Corporation
08.2021 - 12.2023
  • Managed inbound and outbound customer inquiries and concerns via phone and email

Assistant Manager

Tom Thumb Gas Station
12.2019 - 06.2021
  • Led a team of sales associates to achieve monthly sales targets at a retail store
  • Managed inventory and merchandising displays to optimize customer experience
  • Developed and implemented training programs for new hires to ensure consistent customer service
  • Handled employee scheduling and performance evaluations to maintain high standards of productivity

CNA

Extendicare Health Services, Inc.
10.2018 - 05.2019
  • Provided personal care and assistance to elderly residents in a nursing home setting
  • Assisted patients with activities of daily living, such as bathing, dressing, and feeding
  • Monitored and recorded vital signs, including blood pressure and pulse
  • Assisted with transfers and mobility exercises to help patients maintain independence
  • Maintained a clean and safe environment for residents, following infection control protocols
  • Provided emotional support and companionship to residents, enhancing their quality of life

Education

No Degree - Medical Coding

George C Wallace Community College - Dothan
Dothan, AL
10-2024

HIGH SCHOOL DIPLOMA -

Paramount High School
Paramount, CA
01.2017

Skills

  • Strong communication skills
  • Active listening
  • Problem-solving abilities
  • Empathy
  • Patience
  • Ability to remain calm under pressure
  • Time management
  • Adaptability
  • Data Entry
  • ICD-10 Proficiency
  • CPT coding knowledge
  • Medical terminology expertise
  • Medical record review
  • Medical Coding Ethics
  • Procedural Coding
  • Medical Coding Guidelines
  • Medical Abbreviations
  • Diagnostic Coding
  • Medical Coding Certification

Personal Information

Date of Birth: 10/11/99

Ethnicity

African American

Certification

  • Medical Coding Wallace Community College October 2024

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Twitchell Corporation
01.2024 - Current

Remote Customer Service Representative

Whirlpool Corporation
08.2021 - 12.2023

Assistant Manager

Tom Thumb Gas Station
12.2019 - 06.2021

CNA

Extendicare Health Services, Inc.
10.2018 - 05.2019

HIGH SCHOOL DIPLOMA -

Paramount High School

No Degree - Medical Coding

George C Wallace Community College - Dothan

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Zatasia McIntyre