Zathan Martina
Bakersfield,CA
Summary
Dynamic IT professional with a friendly demeanor and a proven track record at Zay’s IT, delivering exceptional customer service and problem-solving solutions. Expert in managing client relationships and maintaining confidentiality, while consistently achieving high satisfaction rates through effective communication and collaboration. Committed to enhancing client experiences and fostering trust.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Zay’s IT
Self Employed Services
Bakersfield, CA
06.2023 - 10.2025
- Delivered personalized, appointment-based service to a diverse client base, building long-term relationships through professionalism, reliability, and trust
- Conducted structured, needs-based conversations to identify client issues and recommend appropriate solutions, similar to consultative banking interactions
- Handled client payments, invoices, and service records with a high level of accuracy and attention to detail
- Maintained strict confidentiality of customer information, following ethical standards comparable to financial and data privacy requirements
- Managed scheduling, documentation, and follow-up to ensure timely resolution and positive customer experiences
- Resolved customer concerns calmly and effectively, reinforcing trust and service quality
- Balanced multiple client requests while meeting deadlines and maintaining service standards
Education
High School Diploma -
Mojave River Academy
Bakersfield, CA05.2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
Business cyphersecurity programming
Timeline
Zay’s IT
Self Employed Services
06.2023 - 10.2025
High School Diploma -
Mojave River Academy