Hi, I’m
Zatta S. Togba
Wendell,NC
Summary
Dynamic and adaptable engineering professional focused on delivering innovative solutions through technical expertise. Proficient in software development and systems analysis, complemented by specialized skills in managing workflows with tools such as Jira and One Confluence, as well as expertise in scheduling, network maintenance, and inventory systems. Committed to driving project success through strategic problem-solving and collaborative teamwork, ensuring optimal outcomes in fast-paced environments. Passionate about leveraging technology to enhance operational efficiency and foster continuous improvement.
Overview
4
years of professional experience
Work History
Verizon Wireless
Senior Engineer
11.2024 - Current
Job overview
- Constructing the yearly pre-planned Network Change Freeze schedule and post in Kirke.
- Change Management Community Outreach.
- Sending out weekly tips for using the network change management system of record: Kirke.
- Hosting webinars to gather user feedback for Kirke and assist with user questions along with Policy/Business Rule updates.
- Sending out newsletterWriting/updating Verizon Network Change Management Policy, Network Change Management Business Rules and Universal MOP Standards Template.
- Proposing new maintenance policy and business rules based on need and meeting with stakeholders to review and implement and socialize.
- Own Policy/Business Rule
- Creating and sending out all-hands communications as needed in Kirke, email (Populo or the Kirke Communications shared mailbox), or Slack.
- Performing user training on demand and larger group workshops on a regular basis.
- Owning the OneConfluence and Jira Kirke Support page
- Owning all Kirke documentation.
- Updating and maintaining the VZTube Kirke microlearning videos.
- Owning, auditing and maintaining the data contained in the Master Data Tables of Kirke.
- Making decisions on application releases/outages, balancing the needs of application maintenance with the overall needs of the business and user community.
- Working with the GEMC to maintain a consistent level of backup admin capability.
- Providing Kirke UAT testing and support as needed.
- Providing Kirke production testing support as needed.
- Engaging the Crisis Management team in IT for major user-affecting incidents.
- Participating in ART (Agile Release Train) PI (Program Increment) planning.
- HON (Health Of Network) Reporting.
- Provide the data for the monthly Executive Report Card.
Verizon Wireless
Solution Architect
03.2022 - 11.2024
Job overview
- Collaborate with key stakeholders to review business rules and policies based on need
- Recommend innovative solutions, identify the best tools and services
- Design, implement, and maintain business solutions
- Perform user training on demand for small and large businesses
- Utilizing advanced productivity, collaboration, security, and cloud technologies.
- Assess existing business ecosystems and workflows
- Proposed and customized architectural improvements
- Develop robust technical architectures to facilitate integration
- Gather and articulate both technical and functional requirements on projects
- Deliver clear communication paired with SOW to client partners
- Lead the development and execution of assigned initiatives.
- Manage project milestones to guarantee timely delivery
- Offer knowledge to establish standards, governance frameworks and best practices
- Properly use methodologies for automation and collaboration tools.
- Adjust to change easily for business needs
- Skillful in One Talk, Mobile Device Management
- Expert in Apple Business Manager and Samsung and JAMF Now
- Proficient in VHAP, M2MOC, My Business and ACSS
- Write and update TSO template for implementation services and special projects
- In-depth knowledge of the Office 365 ecosystem.
- Excellent verbal and written communication skills.
- Demonstrate project management competences with strong attention to detail.
- Strong analytical skills and technical proficiency for effective problem-solving.
- Ability to work independently or collaboratively within cross-functional teams
- Skilled at managing multiple priorities in a fast-paced environment.
- Confident in presentation abilities and speaking to both small and large groups.
Education
North Carolina Central University
Master of Science from Information Science And Computer Networking
12-2025
Skills
- Leadership skills
- Systems development
- Verbal and written communication
- Project management
- Technical presentation
- Analytical thinking
- Document management
- Engineering design
- Technical analysis
- Engineering
- Cross-functional team collaboration
- SOW development
Affiliations
- North Carolina Central University Community Leader Program (CLP).
- Verizon Bold Lead Ambassador / WAVE Member
Timeline
Senior Engineer
Verizon Wireless
11.2024 - Current
Solution Architect
Verizon Wireless
03.2022 - 11.2024
North Carolina Central University
Master of Science from Information Science And Computer Networking