Zatta Togba
Wendell,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Spearheaded innovative solutions that enhanced network reliability and improved customer satisfaction. Adept at fostering collaboration and driving process improvements, leveraging critical thinking to deliver impactful results in fast-paced environments.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Engineer
Verizon Wireless
11.2023 - Current
- Designed and implemented solutions to enhance network reliability and performance.
- Conducted root cause analysis to identify and resolve technical issues in systems.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Developed technical documentation for engineering procedures and system configurations.
- Evaluated new technologies for integration into existing infrastructure, driving innovation efforts.
- Fostered relationships with stakeholders to align project goals with organizational objectives.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Presented technical findings to stakeholders, ensuring a clear understanding of project status and goals.
- Enhanced product reliability by leading team in meticulous design and testing of new engineering software tools.
- Facilitated knowledge sharing sessions on the latest engineering trends, fostering a culture of continuous learning among team members.
- Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
- Trained users of the managed platform to ensure the integrity of the network
- Implemented automated systems to improve the accuracy and efficiency of engineering processes.
Solution Architect
Verizon Wireless
03.2020 - 11.2023
- Designed and implemented scalable architecture solutions to enhance system performance.
- Collaborated with cross-functional teams to align technology solutions with business objectives.
- Led technical assessments and feasibility studies for new projects and initiatives.
- Mentored junior architects on best practices in solution design and implementation.
- Developed detailed architecture documentation to support project delivery and stakeholder communication.
- Evaluated emerging technologies to recommend integration into existing systems for improved efficiency.
- Streamlined processes by introducing automation tools and reducing manual effort across teams.
- Facilitated workshops to gather requirements and define architectural strategies with stakeholders.
- Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Worked with clients post-implementation on user testing, debugging, support, and maintenance.
- Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of the project lifecycle.
- Managed project scope, schedule, status, and documentation.
- Resolved issues related to operational components for LAN, WAN, and voice systems.
- Managed and monitored installed systems to ensure the highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Participated in the system development life cycle from requirements analysis through system implementation.
- Cultivated a culture of continuous improvement, leading initiatives to adopt agile methodologies across technology teams.
Analyst
Verizon Wireless
05.2017 - 02.2020
- Analyzed operational data to identify trends and enhance decision-making processes.
- Developed comprehensive reports to support strategic initiatives for product improvement.
- Collaborated with cross-functional teams to optimize workflow efficiency and reduce bottlenecks.
- Implemented data-driven solutions that improved customer satisfaction ratings and service delivery times.
- Presented findings to senior management, driving strategic decisions based on analytical insights.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Facilitated workshops on data visualization tools, enhancing the team's reporting capabilities.
- Streamlined reporting processes, significantly reducing the time required to generate insights.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Improved team collaboration with the implementation of new communication tools.
- Generated reports detailing findings and recommendations.
- Gathered, organized, and input information into a digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines, and budgets.
- Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
Education
Master of Science - Information And Computer Systems
North Carolina Central University
Durham, North Carolina, NC12-2025
Skills
- Critical thinking
- Project management
- Project planning
- Data analysis
- Process improvement
- Attention to detail
- Teamwork and collaboration
Timeline
Engineer
Verizon Wireless
11.2023 - Current
Solution Architect
Verizon Wireless
03.2020 - 11.2023
Analyst
Verizon Wireless
05.2017 - 02.2020
Master of Science - Information And Computer Systems
North Carolina Central University