Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ZATTIA DAVILA

Murfreesboro,TN

Summary

With 9+ years of customer service experience and a strong background in PASI/Community Health Systems/Healthcare, I am eager to pursue new professional opportunities. Proven ability to conduct thorough research and identify effective solutions for complex issues. Results-driven Analyst skilled in managing and analyzing large datasets. Proactively identifies trends that impact business success and addresses potential issues in operations, workflow, and production.

Overview

11
11
years of professional experience

Work History

UNPOSTABLES ANALYST

CHS
04.2019 - Current
  • Analyzing unpostables to determine where a payment should be posted or if a refund should be issued to payer
  • Analyze and accurately match bank deposit to billing system deposits
  • Prepare and submit detailed log with deposit reconciliation to CFO's each month for legacy payments
  • Post payments to practice management system
  • Research outstanding deposits
  • Monthly reports on outstanding unpostables
  • Communicate with insurance companies to obtain any information needed to post payments and determine if refunds are due

PCU INSURANCE BILLER

CHS/PASI
10.2015 - 04.2019
  • Using the FACS system and Athena to bill health insurance that a patient provided
  • Experience in voiding medical claims from collections and communicating with PPS
  • Using Passport to verify patient eligibility
  • Using Medhost/HMS, Cerner and Citrix systems to locate any insurance information
  • Following up with insurance companies for complex questions regarding claims
  • Knowledgeable in logging payments in Athena and FACS

PCU COLLECTOR

CHS/PASI
10.2013 - 10.2015
  • Certified Healthcare collector
  • Using FACS to contact debtors in an attempt to collect on part due physician bills
  • Use Athena to verify debt owed matched balance in FACS
  • Assisted in training new employees

Education

HIGH SCHOOL DIPLOMA -

ANTIOCH HIGH SCHOOL
05.2007

Skills

  • Excellent writing and communication skills
  • Knowledgeable in Microsoft Office
  • Rapid learner
  • Adaptability to change
  • Documentation And Reporting
  • Analytical Thinking
  • Team Collaboration and Leadership
  • Compliance knowledge
  • Verbal and written communication
  • Verifying health insurance
  • Insurance policy knowledge

Languages

Spanish
Native or Bilingual

Timeline

UNPOSTABLES ANALYST

CHS
04.2019 - Current

PCU INSURANCE BILLER

CHS/PASI
10.2015 - 04.2019

PCU COLLECTOR

CHS/PASI
10.2013 - 10.2015

HIGH SCHOOL DIPLOMA -

ANTIOCH HIGH SCHOOL

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ZATTIA DAVILA