Zaul Montiel
Memphis,TN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Bilingual individual with a strong background. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Whispering Woods Hotel
03.2023 - 01.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Prepared reports on guest satisfaction levels and other metrics.
Education
Bachelor of Science - Industrial Engineering
The Universidad Dr. Rafael Belloso Chacín
Venezuela12.2018
Skills
- Excellent Communication
- Foreign Languages
- Interpersonal Skills
- Computer Proficiency
- Customer Service
- Data Analysis
- Attention to Detail
- Organizational Skills
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Front Desk Agent
Whispering Woods Hotel
03.2023 - 01.2024
Bachelor of Science - Industrial Engineering
The Universidad Dr. Rafael Belloso Chacín
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