ZAUL OCAMPO
Chicago,IL
Summary
Attentive Community Association Manager offering four years of proven success in supporting planned community residents to foster seamless operations and tenant satisfaction. Aiming to fulfill a role in which contract negotiation, community regulations knowledge and board support will serve to enhance the [Company] team.
Overview
24
24
years of professional experience
Work History
Community Association Manager
Firstservice Residential
Chicago, IL
12.2023 - Current
- Developed and implemented policies, procedures, and regulations for the community association.
- Created and maintained financial records, such as budgets, accounts payable and receivable, and payroll.
- Assisted with the development of long-term planning to ensure that the community association's objectives were met.
- Coordinated meetings with board members to discuss issues related to the management of the community association.
- Conducted inspections of common areas in order to identify any maintenance or repair needs.
- Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.
- Ensured compliance with all applicable laws and regulations governing the operation of a community association.
- Reviewed contracts submitted by vendors prior to approval by board members.
- Monitored daily operations of staff members responsible for maintaining common areas within the community association.
- Managed contractors hired to perform services such as landscaping or snow removal in common areas.
Community Manager
Phoenix Rising Management
Chicago, IL
06.2021 - 09.2023
- Managed a diverse portfolio of nine properties totalling 300 units in the South and West Loop neighborhood
- Established collaborative relationships with condominium boards, owners, and vendors, coordinating building services, soliciting bids, and negotiating contracts
- Conducted application processing, database management, financial analysis, and managed invoices and vendor contracts
- Led quarterly board meetings, overseeing association business, including financials, budget adoption, and capital projects
- Collaborated directly with the company's CEO, Program Analyst, and Director of Community Managers in annual association budget creation.
Property Manager, Multi-Site
Life Storage
Chicago, IL
09.2008 - 06.2021
- Oversaw 20+ properties across diverse regional markets, developing a global training program for talent acquisition and policy adherence
- Implemented marketing strategies at local events, chamber of commerce, and meetings with potential referral partners
- Worked closely with the district manager in team developing, coaching, and issue resolution
- Managed the daily operation, maintenance, and service contracts of a 57,252 sq ft, seven-story, self-storage facility
- Improved rental occupancy by 50% over three years, even during off-seasons
- Excelled in reducing delinquent rental income debt through proactive collection efforts
- Maintained a continuous near-perfect score company-sponsored Mystery Shopper calls for a decade.
Store Manager
CVS/pharmacy
Waukegan, IL
02.2002 - 09.2008
- Oversaw the total, efficient, and profitable operation of a CVS/Pharmacy store
- Supervised a team of approximately 30 employees, including assistant managers, photo supervisor, and beauty advisors
- Managed ordering, maintenance, and perishable stock, balancing scheduling and overseeing labor while maintaining a healthy profit margin
- Handled all customer relations issues in accordance with company policy, promoting a positive shopping experience.
Co-Owner
Impressive Tan Salon
Waukegan, IL
09.2000 - 12.2002
- Managed the daily operations of a 1,500 sq
- Ft tanning facility, including team management and training
- Tracked and reported daily sales, managed finances, enacted policies, and expanded the customer base through engagement
- Exceeded expected goals with a significant 40% increase in turnover
- Responsible for the daily operation of a 1,500 sq
- Ft tanning facility including equipping, training, managing.
Education
Warren Township High School
01.1997
Skills
- State of Illinois Licensed Community Association Manager
- Community Manager IREM Certified
- Proficient in Microsoft Word, Excel, and Outlook
- Skilled in Google Workspace and Salesforce
- Bilingual in English and Spanish
- Property Management
- Resident complaint resolution
- Policy Enforcement
- Community Association Support
- Property Maintenance
- Budget Planning
- Violation Resolution
- Data Entry
- Contract Negotiation
- Work Planning
- Client Relations
- Office Staffing
- Effective Communication
- Attention to Detail
Languages
Spanish
Professional
References
References available upon request.
Timeline
Community Association Manager
Firstservice Residential
12.2023 - Current
Community Manager
Phoenix Rising Management
06.2021 - 09.2023
Property Manager, Multi-Site
Life Storage
09.2008 - 06.2021
Store Manager
CVS/pharmacy
02.2002 - 09.2008
Co-Owner
Impressive Tan Salon
09.2000 - 12.2002
Warren Township High School
Similar Profiles
Yamile C TorresYamile C Torres
Portfolio Manager at Firstservice ResidentialPortfolio Manager at Firstservice Residential
Pawlos TesfasilasiePawlos Tesfasilasie
Resident Services & Receiving Coordinator at 3750 Lake Shore Dr Inc Managed by FirstService ResidentialResident Services & Receiving Coordinator at 3750 Lake Shore Dr Inc Managed by FirstService Residential
Malinalli Lopez-RoblesMalinalli Lopez-Robles
Concierge at Firstservice ResidentialConcierge at Firstservice Residential
Larhonda EdwardsLarhonda Edwards
Accounts Payable Coordinator at FirstService ResidentialAccounts Payable Coordinator at FirstService Residential
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation