ZAUMU MENEMO NELSON
Haymarket,VA
Summary
Strategically-minded Partner Relationship Manager known for high productivity and efficient task completion. Skilled in relationship building, strategic planning, and conflict resolution. Excel at communication, negotiation, and leadership to foster strong partnerships and collaborative successes. Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
20
20
years of professional experience
Work History
Client and Partner Relationship Manager
AGATZ LLC
Towson, MD
06.2022 - Current
- Resolved customer complaints regarding sales and service.
- Addressed customer questions and concerns regarding products and services.
- Developed methods for evaluating success criteria associated with strategic partnerships.
- Provided expert financial advice to clients, enhancing their decision-making process.
- Coordinated the onboarding process for new partners, ensuring all requirements were met.
- Collaborated with internal teams to ensure alignment on objectives, strategy, and execution plans.
- Managed communications between internal stakeholders and external partners via email or phone.
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Expanded reach in Nigeria and Cameroon through effective marketing.
- Provided support during sales calls by offering product knowledge, answering questions.
- Led training sessions for junior relationship managers on client service best practices.
Consultant Development and Deployment of Software
Glico Healthcare
Accra, Ghana
04.2016 - 05.2022
- Software development, deployment and client management across Ghana, Nigeria and
Cameroon. Successfully deployed a network of over 800+ healthcare providers in Ghana and the
second largest health insurer in Ghana. Expanded a agriculture and e-business in Nigeria covering
three states; Zamfara, Kano and Abuja- FCT. - Analyzed key performance indicators to identify effective strategies.
- Identified project needs by reviewing project objectives and schedules.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Led meetings with internal team members, consultants and contractors.
- Built and established strong partnerships with teams, vendors and contractors.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Created team objectives and roles with specific goals outlined for each individual.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Facilitated communication among internal teams and external vendors to develop a cohesive strategy.
- Implemented changes based on feedback received from customers or other stakeholders.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Associate Director, Sales and Credit Risk
Standard Chartered Bank
Douala, Cameroon
01.2008 - 04.2016
- Participated in the implementation of a consistent growth strategy in the multinational,
Agriculture and Commodities sectors - Participated in originating and execution of several large ticket project finance deals in
Energy, Telecoms, Infrastructure and Oil & Gas. - Positively impacted the credit and sales experience across several geographies in Africa
and the Middle East - Business Operational Risk Management
- Credit Risk analysis analysis of corporate and Financial Institution customers
- Project Finance
Risk and Fraud Management/Business/Billing Analyst
MTN Cameroon
Douala, Cameroon
09.2004 - 12.2007
- Project evaluation and feasibility analysis – cost/benefit analysis.
- Prepared/reviewed business requirement specifications for a new billing system. This
involved specifications for various modules. - Prepared UAT sessions and supervised the training of end users on the system.
- Manage all data migration activities involving setting up of the new billing system and
updating the system with new business requirements. - Prepared integration requirements of the billing solution with Seibel CRM.
- Team Management
- Participated actively in the implementation phase of (Customer Relationship
Management) CRM. - Revenue Assurance/Credit Risk Control
- System analysis
Education
Bachelor of Science - Banking And Finance
UNIVERSITY OF BUEA
BUEA, CAMEROON07-2003
Skills
- Performance analysis
- Financial acumen
- Technical aptitude
- Service support
- Business relationship cultivation
- FLUENT IN English
- Client engagement
- Team leadership
- Risk management
Languages
English
Native/ Bilingual
French
Professional
Timeline
Client and Partner Relationship Manager
AGATZ LLC
06.2022 - Current
Consultant Development and Deployment of Software
Glico Healthcare
04.2016 - 05.2022
Associate Director, Sales and Credit Risk
Standard Chartered Bank
01.2008 - 04.2016
Risk and Fraud Management/Business/Billing Analyst
MTN Cameroon
09.2004 - 12.2007
Bachelor of Science - Banking And Finance
UNIVERSITY OF BUEA
Software
Microsoft Office
References
References available upon request.
Work Preference
Work Location
RemoteHybridImportant To Me
Career advancementWork from home optionInterests
Soccer, travelling
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