Zauna Noil
Fredericksburg,VA
Summary
Competent Customer Service Specialist bringing 10 years of experience in financial service functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Retail Associate
Rappahannock Goodwill Industries
02.2018 - Current
- Assures exceptionally friendly customer service, visual appearance and cleanliness of entire sales floor, including replenishment of merchandise, display of merchandise and advertising signs are clean and attractive.
- Maintains safe shopping and working conditions throughout sales floor, taking immediate actions to correct problems with fixtures and equipment and reports violations to Store Manager.
- Assists in any other store functions as needed to assure all work goals are met. Reinforces cross training across store functions.
- Keeps store manager informed of problems and successes relating to sales floor and processing department. Follow all safety policies and procedures
Accounts Receivable Representative
Portfolio Recovery Associates
06.2012 - 05.2018
- Comply with all specified FDCPA, state, and city laws and provisions.
- Received incoming and outgoing dialer telephone calls and gave professional customer service help to customers about questions on delinquent accounts for all lines of credit and written off debt.
- Documented consumer contacts on system(s) of record.
- Processed debit card and auto draft postings, reviewed credit report to establish resolution, work as a team to accomplish daily, monthly and yearly goals, processed in keeping with departmental procedures.
- Identified, initiated, and facilitated resolution of customer issues.
- Negotiated payment arrangements on past owing receivables.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Processed nightly bills, checks and vendor payments worth over 6 figures maintaining detailed records and receipts
Account Receivables Specialist
West Asset Management
06.2008 - 05.2012
- Comply with all specified FDCPA, state, and city laws and provisions.
- Heavy outbound calling utilizing dialer system as well as manual calls.
- Recovering non-performing student loans utilizing strategic collection efforts.
- Negotiating alternative repayment resolution options with borrower.
- Maintain positive attitude and adhere to Company Policies and Procedures.
- Used skip tracing resources to locate debtors and updated information in company system.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Achieved monthly goals of almost 200 % in revenue through effective use of Negotiating and Problem Solving skills.
Education
Associate of Arts - Business Administration
Virginia State University
Petersburg, VA1995
Skills
- Document management
- Sales proficiency
- Sales Proposal Creation
- Data Tracking
- Account management
- Cash application
- MS Office
- Xero and Quickbooks software proficiency
Certification
Account Resolution Payment Posting/Processing Credit Analysis/Investigating/FDCPA Certified Skip tracing Excellent Communication Training/ Team Leadership
Timeline
Senior Retail Associate
Rappahannock Goodwill Industries
02.2018 - Current
Accounts Receivable Representative
Portfolio Recovery Associates
06.2012 - 05.2018
Account Receivables Specialist
West Asset Management
06.2008 - 05.2012
Associate of Arts - Business Administration
Virginia State University
Similar Profiles
JEANNE CLEMENTSJEANNE CLEMENTS
AR/GL Accountant at Rappahannock Goodwill IndustriesAR/GL Accountant at Rappahannock Goodwill Industries
Susan SzeremetaSusan Szeremeta
Hardlines at Goodwill Industries, GoodwillHardlines at Goodwill Industries, Goodwill
April CacyApril Cacy
Recovery Specialist Case Manager at Goodwill Industries Behavior HealthRecovery Specialist Case Manager at Goodwill Industries Behavior Health
Lorena GuerreroLorena Guerrero
Consumer Financial Protection Compliance Analyst at Consumer Financial Protection BureauConsumer Financial Protection Compliance Analyst at Consumer Financial Protection Bureau
Matthew AssouadMatthew Assouad
Special Operations CBRN NCO at US ArmySpecial Operations CBRN NCO at US Army