Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Zaundra Lopez

Summary

Driven and versatile customer support specialist with comprehensive knowledge to readily support a variety of professional undertakings. Displays determination in all endeavors with attention to detail for optimal end results. Strong ability to anticipate and proactively address customers' needs for high levels of client satisfaction. Respectful and eager to learn.

Knowledgeable with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.

Overview

18
years of professional experience

Work History

Self-employeed

In Home Caregiver
07.2017 - Current

Job overview

Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.

  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Assisted with meal planning and preparation
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.

McDonald's

Front Cashier/ Drive Thru Cashier
11.2016 - 08.2017

Job overview

  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Exemplified strong teamwork by supporting fellow cashiers and other store staff in completing tasks or addressing customer needs.

DD's DISCOUNTS

Cashier and front door greeter, I did inventory and go backs
06.2015 - 11.2015

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Checked fitting room stalls and sorted merchandise to racks.
  • Cleaned and maintained fitting rooms regularly.
  • Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Pizza Hut

Head Cashier, Work
08.2013 - 08.2015

Job overview

  • Just about any Shift in Drive thru and cooked and turned meals on time in a productive and efficient quality manner. Maintained cleanliness and did everything to meet customers' expectations. Server and on top of my cash register made cash drops and always greeting people as they walked in.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Dollar Tree

Front Cashier
09.2012 - 12.2012

Job overview

  • Approached every question or concern with calm and level-headed approach.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Processed exchanges and returns by processing them in company database.
  • Contributed to a welcoming atmosphere by greeting customers warmly upon arrival, fostering positive relationships with new and returning shoppers.
  • Maintained a clean and organized work area, contributing to a positive shopping experience for customers.

Weinerschnitzel

Front Cashier/ Drive Thru Cashier
12.2011 - 07.2012

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Jack in the Box

Front Cashier/ Drive Thru Cashier
03.2007 - 10.2008

Job overview

  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.

Education

Equal Opportunity Center Charter High School
Yuma, AZ

GED
12.2014

University Overview

Skills

  • Serving (3 years)
  • Restaurant experience (2 years)
  • Customer service (5 years)
  • Cash register (5 years)
  • Data entry (2 years)
  • Food service (4 years)
  • First aid and safety
  • Compassionate caregiving
  • Cooking
  • Housekeeping tasks
  • Transportation services

Languages

Spanish
Native or Bilingual

Timeline

In Home Caregiver
Self-employeed
07.2017 - Current
Front Cashier/ Drive Thru Cashier
McDonald's
11.2016 - 08.2017
Cashier and front door greeter, I did inventory and go backs
DD's DISCOUNTS
06.2015 - 11.2015
Head Cashier, Work
Pizza Hut
08.2013 - 08.2015
Front Cashier
Dollar Tree
09.2012 - 12.2012
Front Cashier/ Drive Thru Cashier
Weinerschnitzel
12.2011 - 07.2012
Front Cashier/ Drive Thru Cashier
Jack in the Box
03.2007 - 10.2008
Equal Opportunity Center Charter High School
GED
Zaundra Lopez