Zaundra Stewart
Tampa,FL
Summary
Compassionate worker with extensive experience in all aspects of grooming of dogs and cats. Strong attention to detail and particular talent in learning new things. Consistently deliver quality service and high level of excellence in anything I am tasked to do.
Overview
7
7
years of professional experience
Work History
Pet Groomer
Coastal Animal Clinic Tampa
Tampa, FL
02.2022 - Current
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Delivered continuous focus and attention to sedated animals, promoting high level of care and oversight.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Met with clients to discuss cut and style preferences prior to caring for animals.
Pet Groomer
Paws Pet Grooming
Tampa, Florida
07.2021 - 01.2022
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
Client Liaison
Marcadis Singer P.A.
Tampa, Florida
02.2019 - 12.2021
- Developed and updated tracking spreadsheets using Microsoft Excel
- Greeted visitors and directed to appropriate locations.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Answered phone calls, emails and faxes daily, addressing customer inquiries, solving problems and providing information.
Sales Associate
PetSmart
Tampa, St. Pete, O'fallon, Florida, Illinois
12.2015 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Veterinary Assistant Diploma - Veterinary Assistant
Penn Foster College
Scottsdale, AZ06.2015
High School Diploma -
Mascoutah High School
Mascoutah, IL03.2015
Skills
- Animal Examinations
- Reading Comprehension
- Customer Service
- Equipment Disinfection
- Proper Animal Restraining
- Animal Grooming
- Critical Thinking
- Nail Trimming
- Active Listening
- Teamwork and Collaboration
- Client Relationships
- Erratic Behavior Tolerance
Timeline
Pet Groomer
Coastal Animal Clinic Tampa
02.2022 - Current
Pet Groomer
Paws Pet Grooming
07.2021 - 01.2022
Client Liaison
Marcadis Singer P.A.
02.2019 - 12.2021
Sales Associate
PetSmart
12.2015 - 10.2019
Veterinary Assistant Diploma - Veterinary Assistant
Penn Foster College
High School Diploma -
Mascoutah High School
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