Summary
Overview
Work History
Education
Skills
Timeline
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Zavai Leeshue-David

Bridgeport

Summary

Proven to excel in high-pressure environments, I leveraged my exceptional communication and stress tolerance skills at Amazon and Target to enhance customer satisfaction and team productivity. My expertise in complaint handling and cash transactions significantly contributed to operational efficiency and guest relations, showcasing a commitment to excellence and a flexible approach to work demands. I am able to assess customer needs and complaints to provide exceptional customer service.

Overview

1
1
year of professional experience

Work History

Seasonal Delivery Station Liaison

Amazon
11.2024 - 01.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.

Guest and Service Advocate

Target
05.2024 - 09.2024
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Greeted and welcomed new patients, assisting with orientation of programming schedule and rules
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Education

Associate Degree - Computer Science

Housatonic Community College
Bridgeport, CT
06-2027

High School Diploma -

Capital Preparatory Harbor Upper School
Bridgeport, CT
06-2023

Skills

  • Exceptional communication
  • Stress tolerance
  • Guest relations
  • Complaint handling
  • Customer service
  • Guest accommodations
  • Product sales
  • Flexible schedule
  • Cash handling experience
  • Calm and professional under pressure
  • Retail store support
  • Order fulfillment

Timeline

Seasonal Delivery Station Liaison

Amazon
11.2024 - 01.2025

Guest and Service Advocate

Target
05.2024 - 09.2024

Associate Degree - Computer Science

Housatonic Community College

High School Diploma -

Capital Preparatory Harbor Upper School

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Zavai Leeshue-David