Zavannah Bullard
Marysville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Planner/Scheduler/ Purchasing
Prowse Manufacturing & Infinity fabrication
07.2025 - Current
- Developed project schedules using advanced planning software to optimize resource allocation.
- Collaborated with cross-functional teams to ensure alignment on project timelines and deliverables.
- Conducted risk assessments to identify potential project delays and proposed mitigation strategies.
- Facilitated regular status meetings, providing updates and addressing concerns from stakeholders effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Logistics Coordinator
Ziply Fiber
07.2020 - Current
- Coordinated driver assignments to specific routes, ensuring alignment with customer needs and availability.
- Managed real-time tracking of vehicle locations through GPS systems to enhance operational efficiency.
- Maintained open lines of communication with drivers to effectively relay updates on traffic conditions, route changes, and customer requests, enhancing operational efficiency.
- Executed data input processes for order deliveries and driver logs to enhance record-keeping efficiency.
- Developed and implemented comprehensive safety measures for drivers, promoting compliance with local traffic laws and enhancing operational integrity.
- Analyzed traffic patterns, road closures, and weather conditions to enhance routing strategies and improve delivery efficiency.
- Enhanced customer satisfaction by delivering outstanding service experiences during phone and email communications.
- Conducted training sessions for new dispatchers on SOPs, ensuring effective logistics operations.
- Engaged with external vendors and subcontractors to ensure resource availability for high-demand situations.
- Facilitated customer satisfaction through timely responses to inquiries and effective issue resolution.
- Leveraged in-depth product knowledge to provide exceptional assistance to customers regarding questions and concerns.
- Facilitated efficient communication by managing a high volume of incoming calls and emails to enhance customer satisfaction.
- Managed resolution of customer complaints, implementing appropriate solutions to foster long-term customer loyalty.
- Engaged with cross-functional teams to escalate intricate challenges and ensure prompt customer resolutions.
Office Manager/ Dispatcher
Skips towing/ All Day Towing/ One stop north
02.2019 - 07.2020
- Oversaw timely dispatch of tow trucks to ensure prompt response to customer roadside assistance needs.
- Facilitated efficient call management by prioritizing and delegating tasks according to urgency and available resources.
- Ensured accuracy in documenting all service requests to facilitate efficient operations and customer service.
- Provided timely updates to customers on arrival schedules and any service delays to enhance satisfaction.
- Coordinated with tow truck drivers to streamline routing processes and reduce response times.
- Resolved customer complaints and issues to enhance customer satisfaction while upholding a professional demeanor.
- Tracked progress of ongoing jobs to ensure adherence to established deadlines.
- Monitored tow truck locations using GPS tracking systems to optimize resource allocation and improve operational efficiency.
- Facilitated communication between law enforcement, insurance companies, and stakeholders to ensure efficient accident recovery and impoundment processes.
- Established standardized procedures for dispatching operations to minimize errors and optimize workflow.
- Developed and delivered comprehensive training programs for new dispatchers to ensure adherence to company policies and effective emergency response.
- Conducted thorough quality assessments on finished jobs to uphold customer satisfaction standards.
- Maintained current awareness of traffic patterns and disruptions to enhance route planning efficiency.
- Established and maintained strong relationships with towing technicians and vendors to facilitate prompt response times for additional assistance.
- Implemented safety protocols to ensure adherence to regulations in towing operations, focusing on effective securing methods.
- Facilitated customer inquiries by providing precise and prompt information regarding service pricing and policies to enhance customer experience.
- Demonstrated a calm and professional demeanor during stressful situations to ensure customer satisfaction and trust.
- Facilitated effective communication between police and team members to ensure operational efficiency.
- Recorded impounded vehicle information in the database to enhance tracking accuracy.
- Managed comprehensive record-keeping for state patrol inspection compliance.
Dispatcher
BBWH
10.2018 - 02.2019
- Managed coordination and dispatch of a fleet exceeding 30 vehicles to optimize delivery efficiency.
- Oversaw daily scheduling, assigning drivers to routes aligned with customer needs and driver availability.
- Oversaw GPS tracking systems to ensure real-time vehicle location monitoring and implement efficiency adjustments.
- Facilitated collaboration with warehouse staff to ensure precise loading and unloading of goods onto trucks.
- Administered computer software systems for accurate data entry of order deliveries and driver logs.
- Established and enforced safety protocols and procedures for drivers to ensure adherence to local traffic laws and company regulations.
- Monitored fuel consumption across fleet vehicles and executed strategies to optimize route planning for cost reduction.
- Executed comprehensive performance evaluations of drivers, focusing on key metrics including on-time delivery rates, customer satisfaction scores, and adherence to company policies.
- Facilitated training sessions for new dispatchers on standard operating procedures (SOPs) to enhance logistics coordination.
- Facilitated collaboration with maintenance team to coordinate routine vehicle inspections and repairs.
- Oversaw compliance with Department of Transportation (DOT) regulations and maintained precise records for audit readiness.
- Formulated and executed contingency plans to address unexpected events, including traffic congestion and vehicle breakdowns.
Receptionist
KapStone Paper and Packaging Corporation
08.2017 - 10.2018
- Welcomed and greeted visitors to enhance the company's image and visitor experience.
- Facilitated effective call management by directing high volumes of incoming inquiries to relevant departments.
- Facilitated efficient time management by scheduling appointments and maintaining calendars for several executives.
- Streamlined front desk operations to ensure efficient visitor sign-in and badge distribution.
- Managed timely responses to client and employee inquiries, facilitating access to accurate information and appropriate resources.
- Ensured strict adherence to privacy policies while processing sensitive documents to protect information integrity.
- Supported organizational efficiency through meticulous filing of documents, photocopying essential materials, and drafting professional correspondence.
- Maintained optimal office supplies inventory to ensure uninterrupted operations through diligent stock monitoring and timely ordering.
- Coordinated efforts across departments to streamline operations and foster clear communication within the organization.
Dispatcher
Al-nom brothers
08.2015 - 08.2017
- Managed coordination and scheduling of goods delivery to ensure timely transportation.
- Ensured accuracy in documenting all shipment records, including pickup and delivery times, route specifics, and any delays or incidents.
- Coordinated with warehouse teams to enhance efficiency in loading and unloading operations.
- Managed customer inquiries related to shipment status, ensuring prompt and professional resolution of concerns.
- Facilitated communication and support for drivers facing emergencies or unforeseen circumstances on the road.
- Fostered partnerships with vendors and suppliers to secure competitive rates for transportation services while upholding quality standards.
- Applied exceptional analytical skills to resolve logistical issues, ensuring efficient rerouting in response to road closures and accidents.
- Developed and implemented training initiatives for new employees to ensure adherence to dispatch operational standards.
Education
High school diploma or GED -
Lower Columbia College
2015
Skills
- Supply chain management
- Instruction delivery
- Experience in overseeing
- English language
- Data entry
- Problem solving
- Detail-oriented analysis
- Organizational abilities
- Guest service management
- Project management
- Document organization
- Leadership
- Excel proficiency
- Communication
- Analytical skills
- Team leadership
- Avaya telecom solutions
- Hospitality management
- Outlook email management
- Windows OS
- Team leadership
- SharePoint platform
- Keyboarding skills
- Product merchandising
- Fundamental mathematics
- Grammar proficiency
- Schedule coordination
- Word processing
- Office productivity software
- Office administration
- Project management
- Telephone communication
- PowerPoint presentation
- Cold calling
- Written communication
- Self-directed research
- Administrative expertise
- Telephone communication systems
- Interview techniques
- Team training
- Client support
- IT proficiency
- Process enhancement
- Client support
- Efficient dispatching
- Client assistance
- Data input
Certification
- Driver's License
- August 2018 to August 2028
Languages
English
Timeline
Project Planner/Scheduler/ Purchasing
Prowse Manufacturing & Infinity fabrication
07.2025 - Current
Logistics Coordinator
Ziply Fiber
07.2020 - Current
Office Manager/ Dispatcher
Skips towing/ All Day Towing/ One stop north
02.2019 - 07.2020
Dispatcher
BBWH
10.2018 - 02.2019
Receptionist
KapStone Paper and Packaging Corporation
08.2017 - 10.2018
Dispatcher
Al-nom brothers
08.2015 - 08.2017
High school diploma or GED -
Lower Columbia College