Zaverie Darling
Klamath Falls,OR
Summary
Proven customer service expert with a strong background in retail environments, notably at Pilot Flying J Travel Center. Demonstrates exceptional cash handling accuracy and a commitment to enhancing customer experiences. Excelled in mentoring new staff, improving team performance by fostering patience and empathy. Achieved notable efficiency in operations, contributing significantly to workplace productivity and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier
Pilot Flying J Travel Center
04.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Pumped gas for guests and took payments.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Bowling Attendant
Epicenter
10.2023 - 01.2024
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Grange Co-op
08.2022 - 04.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Mazama High School
3009 Summers Ln. Klamath Falls, OR, 9760306-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Time management skills
- Refunds and exchanges
- Product knowledge
- ID verification
Timeline
Cashier
Pilot Flying J Travel Center
04.2024 - Current
Bowling Attendant
Epicenter
10.2023 - 01.2024
Cashier
Grange Co-op
08.2022 - 04.2023
High School Diploma -
Mazama High School
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