Zavian Duncan
Hartford,United States
Summary
An individual with over sixteen years of experience, adept at boosting organizational efficiency and growth. Proven track record from past roles includes increasing client growth by leveraging strategic sales techniques, also enhancing security protocols and increase compliance rate to 98%. Skilled in leading, developing initiatives that result in growth in efficiency and productivity within an organization. I also have the transferable skills that gives myself the capability in team leadership and innovative project executions.
Overview
15
15
years of professional experience
Work History
Relationship Banker
Bank of America
08.2023 - Current
- Efficiently manage client relationships to boost portfolio growth and satisfaction
- Apply rigorous analysis to understand client needs and tailor banking solutions effectively
- Eagerly assist clients in achieving their financial goals through personalized banking advice
- Provide steadfast support to clients, ensuring clients receive top-tier financial guidance and service
- Strategically enhance client interactions by forecasting needs and proposing innovative banking solutions
- Drive client portfolio growth through targeted relationship management.
Director of Development
South Park Inn
06.2023 - 08.2023
- Spearheaded strategic initiatives at South Park Inn
- Boosted fundraising efforts by 30%
- Exhibited visionary leadership in development role
- Resolved complex budgetary issues
- Influenced positive change in organizational culture
- Pioneered new community engagement strategies, enhancing brand visibility
- Implemented data-driven decision-making processes, improving resource allocation
- Mentored junior staff, fostering a culture of continuous improvement and skill development
- Introduced cutting-edge fundraising technologies, amplifying donor engagement
- Enhanced team dynamics by promoting inclusive decision-making.
International Security Coordinator
American Airlines
10.2015 - 02.2021
- Oversaw security audits
- Achieved 98% compliance rate
- Strengthened inter-departmental relationships
- Identified and rectified security loopholes
- Increased passenger trust
- Led initiatives to enhance international security protocols, reducing incident response times by 30%
- Analyzed and optimized security measures for cross-border operations, significantly improving safety metrics
- Pioneered comprehensive risk assessment strategies to foresee and mitigate potential threats effectively
- Managed detailed audits of security systems, ensuring alignment with global regulatory standards
- Provided robust training programs to security teams, enhancing skill sets and operational readiness
- Boosted cross-departmental cooperation, enhancing security protocol efficacy
- Streamlined incident reports, accelerating resolution processes by 25%
- Forecasted security trends, adapting preemptive measures to mitigate risks
- Oversaw international security measures, enhancing protocol adherence by 30%
- Managed security operations, ensuring rigorous compliance with global safety standards
- Evaluated security protocols, identified risk factors and implemented strategic improvements
- Spearheaded innovative security strategies to proactively address evolving threats
- Collaborated with global teams to fortify security measures and share best practices
- Analyzed and revamped security protocols, boosting system efficiency by 20%.
Passenger Service Agent/International Security Relief Lead Agent
American Airlines
09.2009 - 09.2015
- Enhanced passenger satisfaction by streamlining security processes
- Maintained meticulous records for international flights, ensuring compliance
- Assisted passengers with special needs, enhancing travel experience
- Implemented new security measures, reducing potential threats
- Oversaw detailed audits of security protocols, ensuring rigorous standards
- Boosted team efficiency by 20% through optimized task distribution.
Education
Master Of Business Administration - Concentration in Project management
University of Hartford
Hartford, CT05.2023
Bachelor of Science -
Excelsior Community College
Kingston Jamaica08.2020
Associate of Science -
Excelsior Community College
Kingston Jamaica08.2018
Skills
Relationship building and management
Customer Service-Oriented
Sales expertise
Cash Handling
Portfolio Management
Project Management
Policy development and implementation
Resourcefulness
Critical Thinking
Emergency Management
Compliance Management
Timeline
Relationship Banker
Bank of America
08.2023 - Current
Director of Development
South Park Inn
06.2023 - 08.2023
International Security Coordinator
American Airlines
10.2015 - 02.2021
Passenger Service Agent/International Security Relief Lead Agent
American Airlines
09.2009 - 09.2015
Master Of Business Administration - Concentration in Project management
University of Hartford
Bachelor of Science -
Excelsior Community College
Associate of Science -
Excelsior Community College
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