Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zavianna Day

Kannapolis,North Carolina

Summary

Empathetic aspiring Peer Outreach Worker with good understanding of different cultures, perspectives and experiences. Eager to put leadership and problem-solving skills into practice. Personable and dedicated to helping mentees navigate difficult situations and resolve conflicts positively and constructively.

Overview

7
7
years of professional experience

Work History

Recruiting Administrative Assistant

Next Generation
12.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Monitored supervisor's work calendar and scheduled appointments and meetings
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Organized and updated schedules for executives
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Maintained clean reception area to promote positive, professional environment for clients
  • Attend conference calls and meetings with supervisors about weekly goals/ strengths and weaknesses
  • Applicant Starter applicant tracking system knowledge
  • Maintaining requirements reports.

Entrepreneur

Gifts By Zavi Creations
02.2020 - Current
  • Determined business plan, mission statement and vision
  • Devised processes to boost long-term business success and increase profit levels
  • Sourced initial funding to get business up and running while planning initial structure
  • Built business to 40 customers in less than 1 month by implementing effective marketing and customer engagement plans
  • Created and updated company digital presence to enhance Gift basket, Candy arrangement, & ballon arch marketing through professional social media profiles
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations
  • Consulted with customers to assess needs and propose optimal solutions
  • Handled customer inquiries and suggestions courteously and professionally.

Server

Hot Shots Bar And Grill
03.2017 - 11.2018
  • Cultivated warm relationships with regular customers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset tables to keep dining room and work areas clean
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Checked identification for minimum age for sale of alcoholic beverages
  • Served food and beverages promptly with focused attention to customer needs
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Hardlines Department Manager

Kmart, Sears Holding
10.2016 - 03.2018
  • Trained and developed new hires in company processes, product knowledge & customer service
  • Helped customers locate products and checked store system for merchandise at other sites
  • Increased sales by offering advice on purchases and promoting additional products
  • Provided positive first impressions to welcome existing, new and potential customers
  • Prepared merchandise for sales floor by pricing or tagging
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Maintained records related to sales, returns and inventory availability
  • Completed orders
  • Prepared large cash deposits with zero discrepancies
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Recruited, hired and trained new team members
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

GED -

Rowan Cabarrus Community College
Concord, NC

Skills

  • Multitasking and Time Management
  • Sales and Upselling
  • Telephone Etiquette
  • Front Office Administration
  • Interpersonal Communication
  • Life Skills Development
  • Food Handling Training
  • Schedule Appointments
  • Administrative Support
  • Complaint Handling
  • Attention to Detail

Timeline

Recruiting Administrative Assistant

Next Generation
12.2022 - Current

Entrepreneur

Gifts By Zavi Creations
02.2020 - Current

Server

Hot Shots Bar And Grill
03.2017 - 11.2018

Hardlines Department Manager

Kmart, Sears Holding
10.2016 - 03.2018

GED -

Rowan Cabarrus Community College

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Zavianna Day