Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zavion Finley

Candler,NC

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Holiday Inn
07.2019 - 02.2024
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Maintained clean and organized front desk areas to uphold polished company image.

Cashier

Walmart
06.2015 - 10.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

Associate of Arts - Music

Asheville Buncombe Technical Community College
Asheville, NC

High School Diploma -

Asheville High School
Asheville, NC
06.2015

Skills

  • Credit and cash payments
  • Room assignments
  • Guest Relations
  • Safety and security procedures
  • Listening Skills
  • Problem-solving skills
  • Customer Service
  • Conflict and issue documentation
  • Reservations
  • Time Management
  • Data Entry
  • Phone and Email Etiquette
  • Multitasking

Timeline

Front Desk Agent

Holiday Inn
07.2019 - 02.2024

Cashier

Walmart
06.2015 - 10.2020

Associate of Arts - Music

Asheville Buncombe Technical Community College

High School Diploma -

Asheville High School

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Zavion Finley