ZAVION GILBERT
Redding,CA
Summary
Flexible worker who excels in a fast-paced environment looking for a position with growth opportunities. Friendly, helpful worker who is consistently prompt and willing to work a flexible schedule. Self-starter that also excels at leading teams.
Overview
10
10
years of professional experience
Work History
Driver
UBEREATS/GRUBHUB DELIVERY SERVICE
01.2019 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Shift Leader
Wingstop
01.2024 - 11.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Developed strong communication skills.
- Observed packing operations to verify conformance to specifications.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shifts and made sure tasks were completed in a timely manner.
Cook
Zero Degrees Bubble Tea
10.2022 - 02.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Shift Leader
Firehouse Subs
01.2019 - 01.2020
- Responsible to keep coworkers on track of work and on schedule
- Kept track of inventory and restock
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Team Member
Taco Bell
01.2018 - 01.2019
- Learned to work in a fast paced environment
- Provide excellent customer service
- Kept the team focus from distractions
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
Junior Mentor
City Of Dreams
01.2015 - 01.2016
- Assisted youth with daily activities, including homework assignments, sports and fitness, art and literacy
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues
- Recruited community members for projects and activities
- Provided emotional support while with residents to develop long term plans and goals
Education
High School Diploma -
Thurgood High School
San Francisco, California01.2018
Skills
- Attention to Detail
- Decision-making
- Customer service
- Quick problem solver
- Committed team player
- Time management
- Valid Driver's license
- Loading and unloading
- Safety management
- Heavy lifting
- Equipment monitoring
- Attention to detail
- Team building
- Reliability
- Critical thinking
- Organizational skills
- Excellent communication
- Multitasking Abilities
- Self motivation
- Delivery pickup
- Friendly and outgoing
- Business management
- Team leadership
References
Mark Berg (ExManager) (971) 323-8652
Katrina Ulveling (Ex Manager) (541) 543-1415
Rick (Ex Manager) (510) 828-5331
Timeline
Shift Leader
Wingstop
01.2024 - 11.2024
Cook
Zero Degrees Bubble Tea
10.2022 - 02.2023
Driver
UBEREATS/GRUBHUB DELIVERY SERVICE
01.2019 - Current
Shift Leader
Firehouse Subs
01.2019 - 01.2020
Team Member
Taco Bell
01.2018 - 01.2019
Junior Mentor
City Of Dreams
01.2015 - 01.2016
High School Diploma -
Thurgood High School
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