Zavontra Brooks-Scranton
Houston
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Highly organized Administrative Assistant Coordinator with practical experience in managing office operations, coordinating meetings and events, and supporting executive-level staff. Strengths include strong communication skills, problem-solving capabilities, and a keen ability to multitask. Significant contributions in previous roles include improved office efficiency through systems optimization and enhanced internal communications.
Overview
23
23
years of professional experience
Work History
Administrative Assistant/Coordinator
XBP Americas - PWC (Pricewaterhouse Cooper)
Houston
11.2024 - 12.2025
- Managed schedules and appointments for executive leadership teams.
- Coordinated office communications between departments and external partners.
- Organized and maintained electronic files for efficient document retrieval
- Front Desk Receptionist
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Provided exceptional customer service by promptly addressing and resolving customer issues and concerns
- Maintained accurate records of all customer interactions in the CRM system
- Utilized office software to create spreadsheets and manage data efficiently.
- Assisted customers with product selec-tion, order placement, and tracking shipments
- Processed returns and exchanges according to company policies and procedures
- Collaborated with cross-functional teams to resolve complex customer problems
- Developed strong product knowledge to effectively answer customer questions and provide recommendations• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service• Participated in weekly team meetings to discuss common challenges faced by the department and brainstorm solutions• Demonstrated strong conflict resolution skills by successfully de-escalating tense situations with upset customers• Operated printing machines to produce high-quality prints according to customer specifications• Monitored and adjusted machine set-tings, such as ink levels, print speed, and alignment, to ensure optimal print quality• Collaborated with team members to set up jobs on the printing machines efficiently and accurately• Maintained a clean and organized work area to promote safety and efficiency in operations•Closely followed job instructions provided by supervisors or customers regarding print specifications
Maintained inventory of cleaning supplies and notified supervisor when supplies needed to be replenished
Supported maintenance staff in performing minor repairs or reporting any maintenance issues discovered during routine cleaning duties
Maintained a positive attitude while working independently or as part of a team in fast-paced environments
Maintained accurate records of completed tasks ensuring compliance with company guidelines
Assisted in the development of cleaning schedules to ensure all areas were cleaned on a regular basis
Fiery Command Station and Adobe - Iron Mountain - coordinated & scheduling for sensitive documents shredding and storage
Lead Records Analyst
Chevron (Contractor)
Houston
12.2017 - 08.2024
- Analyzed and organized large volumes of records for compliance and accuracy.
- Managed document control processes to ensure proper filing and retrieval.
- Conducted audits on records to verify adherence to company policies.
- Collaborated with cross-functional teams to streamline record-keeping procedures.
- Reviewed and updated existing records to maintain current information standards.
- Assisted in preparing reports on record management efficiency for leadership review.
- Archived physical and digital records according to established procedures.
- Monitored progress of projects related to records management initiatives.
- Updated software applications used in the storage and retrieval of documents.
- Analyzed data to identify discrepancies or errors in existing records.
- Provided training to staff on proper filing techniques and document management protocols.
- Reviewed and updated records to ensure accuracy and compliance with applicable regulations.
- Retrieved archived documents as needed for review or reference purposes.
- Updated and maintained account records to adequately track current revenue and stay on top of communications.
- Maintained databases containing various types of records, including personnel files and financial transactions.
- Resolved customer inquiries regarding their records by providing accurate information.
- Iron Mountain - coordinated & scheduling for sensitive documents shredding and storage
Transportation/Trainer
Metrolift
Houston
01.2003 - 12.2023
- Developed training materials for new employees in transportation services.
- Conducted hands-on workshops to enhance customer service skills among staff.
- Facilitated onboarding sessions to introduce company policies and procedures.
- Delivered one-on-one coaching to improve employee performance and confidence.
- Supported team members in applying learned skills during operational shifts.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Helped passengers on and off vehicles and stowed luggage securely to prevent damage.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Logged daily mileage, gas and other data in [Software] to keep management informed of field activities.
- Coordinated with team members and remained flexible in work scheduling.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Demonstrated professional conduct with clients and families do deliver outstanding customer service.• Utilized on-board computer to optimize routes and continuously meet estimated delivery times.• Inspected vehicle before and after every trip to assess performance and maintenance requirements.• Delivered goods and services to customers on time and in excellent condi-tion.• Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.• Transported clients from residences area Houston area.• Interacted with customers pleasantly to meet needs and drive satisfaction.• Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.• Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.Drove trucks to and from job sites to deliver workers and supplies.
Organized and submitted company forms and regulatory documents.
Introduced new driver trainees to automobile fundamentals including basic electromechanical operation of vehicle.
Conveyed importance of company standards and [Company] regulations.
Oversaw more than 1000's training miles along side all new drivers.
Updated and managed training classes and materials.
Explained and showed video images to teach emergency driving techniques, including driving in ice and snow and avoiding collisions.
Promoted advancement of professional skills for securing certification, employ-ment, leadership development and financial literacy.
Oversaw special need care and MHMRA clients, Senior Citizens for 15 years.
Education
Stanberry Home High School
Houston, TXSkills
- Schedule management
- Document organization
- Customer relationship management
- Office communication
Accounts receivable
Equipment installation
Microsoft SQL Server
Typing
Front desk
Document coordinator experience
Microsoft Excel
Leadership
Microsoft Office
Excel
Agile
Document control standards in production
Productivity software
Account management
English
Tableau
RIMS
Delivery driver experience
User Interface (Ul)
Metadata
Analytics
Livelink/Sharepoint
Business requirements
QuickBooks
UI
Document management systems
EMR systems
Jira
iOS
SharePoint
Word processing
Personal assistant experience
Windows
Document review (document control)
Team Management
Customer service
Quality assurance
Cash handling
Document management
Contract management
Sales
Project management
File organization
Salesforce
Project Planning
Equipment troubleshooting
Bookkeeping
Assembly
Project planning
Merchandising
NetSuite
Cash register
Document compliance management
Heavy lifting
Supervising experience
Accounts payable
Calendar management
Computer networking
Pipeline
macOS
Communication skills
IT
Quality Assurance
MySQL
Microsoft Project
Client services
Salesforce Cloud
Executive administrative support
Clerical experience
Visio
Inventory control
CRM system proficiency
CRM system proficiency
Document quality checks
Shell Scripting
Driving
Scripting
Trango
Microsoft Outlook
Payroll
FileBridge
XML
Databases
Microsoft Word
HIPAA
Continuous improvement
Customer support
Time management
Technical Proficiency
Working as an executive assistant
Law and Tax office
Requirements Gathering
BMC Remedy
ISO 9001
Oil & gas
ServiceNow
Quality control
CAD
Medical records
40 WPM
Iron Mountain
Languages
English
Timeline
Administrative Assistant/Coordinator
XBP Americas - PWC (Pricewaterhouse Cooper)
11.2024 - 12.2025
Lead Records Analyst
Chevron (Contractor)
12.2017 - 08.2024
Transportation/Trainer
Metrolift
01.2003 - 12.2023
Stanberry Home High School