Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ZAWAD ANIK

ZAWAD ANIK

Mount Vernon,NY

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.


Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.


Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.


Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

ASSISTANT MANAGER

Ashoka Grill
Brooklyn, NY
03.2018 - Current
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Telepho switchboard answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Hear and resolve complaints from customers or the public
  • Transmit information or documents to customers, using computer, mail, or facsimile machine
  • File and maintain records.

Customer Service Representative

CVS Pharmacy, Retail
Manhattan, NY
06.2020 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.

UX-UI DESIGNER

VRenetic
West Hollywood, CA
10.2019 - 06.2021
  • Gathering and evaluating user requirements, in collaboration with product managers and engineers
  • Illustrating design ideas using storyboards, process flows and sitemaps
  • Designing graphic user interface elements, like menus, tabs and widgets
  • Build page navigation buttons and search fields
  • Develop UI mockups and prototypes that clearly illustrate how sites function and look like

Education

High School Diploma - INTERNATIONAL STUDIES, Computer Science

MARBLE HILL HIGH SCHOOL FOR
09.2019 - Current

Skills

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Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved issue which led to results.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Representative

CVS Pharmacy, Retail
06.2020 - 08.2022

UX-UI DESIGNER

VRenetic
10.2019 - 06.2021

High School Diploma - INTERNATIONAL STUDIES, Computer Science

MARBLE HILL HIGH SCHOOL FOR
09.2019 - Current

ASSISTANT MANAGER

Ashoka Grill
03.2018 - Current
ZAWAD ANIK