Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zawda Ahmed

SeaTac,WA

Summary

Skilled at managing supplies, cleaning work areas and monitoring safety concerns in the interests of children and team members. Familiar with managing housekeeping needs, maintaining documentation and planning different events. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Site Aide

Peterson Northwest Inc.
02.2023 - 05.2024

Patient Intake Representative

Labcorp
11.2022 - 12.2023
  • Spearheaded the implementation of a digital check-in system for patient intake that reduced average patient wait time by 25%, enhancing patient satisfaction and improving data accuracy
  • Processed over 50 patient intakes daily, meticulously verifying insurance information and entering data into electronic health record systems, contributing to a 15% increase in clinic efficiency
  • Streamlined patient registration workflows using an electronic health record system (EHR), contributing to a 30% increase in patient processing speed and accuracy for over 150 daily appointments.

Intake Call Center Representative

Transformations Care Network
12.2020 - 08.2022
  • Handle inbound calls, conducting initial screenings and assessments to gather vital information
  • Provide compassionate support to individuals in crisis, offering appropriate resources and referrals
  • Utilize knowledge of behavioral health programs to guide clients to the right level of care
  • Maintain accurate documentation of client information and ensure compliance with privacy regulations
  • Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Customer Service Intake Specialist

High Stakes Management
01.2019 - 12.2019
  • Directed a series of high-impact projects with budgets exceeding $2 million, consistently meeting and surpassing project goals through strategic planning and precise risk management, enhancing overall company profitability by 15%
  • Directed high-priority projects with budgets exceeding $2 million, orchestrating the efforts of cross-functional teams and stakeholders to ensure seamless execution and delivery within tight deadlines, ultimately achieving a 95% project success rate.

Education

High school diploma -

Tye High School
01.2020

Skills

  • Customer service
  • Sales
  • Cash register
  • Bilingual
  • Phone etiquette
  • Data entry
  • Organizational skills
  • Basic math
  • Cash handling
  • Time management
  • Strong Organization
  • Document Preparation
  • Supply Ordering
  • Meeting Coordination
  • Facility Maintenance
  • Budget Tracking
  • Cleaning and sanitizing
  • Classroom Organization
  • Health and safety
  • Lesson Planning
  • Infant Care
  • CPR training
  • Care Planning
  • Activities Planning
  • Activity Planning

Certification

  • CPR Certification
  • Guard Card

Timeline

Site Aide

Peterson Northwest Inc.
02.2023 - 05.2024

Patient Intake Representative

Labcorp
11.2022 - 12.2023

Intake Call Center Representative

Transformations Care Network
12.2020 - 08.2022

Customer Service Intake Specialist

High Stakes Management
01.2019 - 12.2019

High school diploma -

Tye High School
Zawda Ahmed