Sandar Aung Khaing
Daly City,CA
Summary
- Ready to learn and contribute to team success.
- Punctuality,pursuing employment options where good customer service and positive attitude will make a difference.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
17
17
years of professional experience
Work History
Airline Customer Service Agent
Pacific Aviation Corporation
San Francisco, CA
02.2024 - Current
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Followed company policies and procedures related to customer service operations at all times.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Checked luggage for proper weight distribution according to aircraft specifications.
Customer Service Representative
American Eagle Outfitters, Inc
Daly City, CA
08.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Front Desk Administrator
Gonhtoo English Education
01.2016 - 04.2022
- Greeted customers and answered inquiries in a friendly manner.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Scheduled appointments for clients based on availability of staff.
- Processed payments for services rendered according to established procedures.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Ensured that front desk area is clean and organized at all times.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Customer Service Representative
Prospect International Airport Services
San Francisco, CA
09.2007 - 02.2014
- Assisting passengers with boarding and getting them to connecting flights.
- Provide passengers needs with helpful information around the airport.
- Helping elderly and disabled passengers with wheelchairs services around the airport.
Education
Bachelor of Arts -
University of East Yangon
10-2005
Some College (No Degree) - Tourism And Travel Management
City College of San Francisco
San Francisco, CASkills
- Customer Engagement
- Communication Skills
- Multitasking
- Teamwork and Collaboration
- Professionalism
- Scheduling appointments
- Telephone reception
- Document Preparation
- Office supplies ordering
- Payment Processing
Timeline
Airline Customer Service Agent
Pacific Aviation Corporation
02.2024 - Current
Customer Service Representative
American Eagle Outfitters, Inc
08.2023 - 02.2024
Front Desk Administrator
Gonhtoo English Education
01.2016 - 04.2022
Customer Service Representative
Prospect International Airport Services
09.2007 - 02.2014
Bachelor of Arts -
University of East Yangon
Some College (No Degree) - Tourism And Travel Management
City College of San Francisco
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