Summary
Overview
Work History
Education
Skills
Timeline
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ZA' YANA CARTHON

ZA' YANA CARTHON

Atlanta,GA

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. With over five years of experience in resolving customer issues and exceeding expectations, I bring extensive knowledge about customer services best practices, as well as the ability to leverage organizational resources to provide comprehensive and efficient support. Additionally, I possess a proven track record of driving growth and success for organizations by effectively managing customer relationships and driving customer satisfaction. As such, I am confident in my ability to provide outstanding customer service and positively impact any organization or company.

Overview

6
6
years of professional experience

Work History

Advisor II, Technical Support

Concentrix
06.2023 - 11.2023
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Remote IT Support Specialist

Home USA, AIBTGlobal
02.2022 - 06.2023
  • Leveraging strong troubleshooting skills and extensive knowledge of hardware, software, and network systems, my role enured the smooth operation of IT infrastructure and resolved technical issues in a timely manner
  • Working remotely, the I communicated with users via phone, email, chat, or remote desktop tools, delivering excellent customer service and resolving technical problems to maintain optimal productivity and user satisfaction


Clinical Phone Support Specialist

Novasyte Health
06.2021 - 03.2022
  • By offering empathetic and accurate guidance, I ensured that patients were receiving the necessary information and resources to make informed decisions and manage their healthcare effectively
  • Clinical Support: Provided comprehensive and accurate information to patients and healthcare professionals regarding medical conditions, treatment plans, medications, and potential side effects
  • Telephone Triage: Assessed the urgency and severity of incoming calls, directing patients to appropriate healthcare resources based on established protocols and guidelines


Technical Support Representative

Randstad
06.2020 - 06.2021
  • Technical Troubleshooting: Proven ability to identify, analyze, and resolve technical issues through effective troubleshooting techniques, minimizing downtime and enhancing productivity
  • Software and Hardware Proficiency: Possess in-depth knowledge of various operating systems, software applications, and hardware components, enabling efficient problem identification and resolution
  • Adaptability and Continuous Learning: Quick learner with a strong aptitude for mastering new technologies and staying up-to-date with the latest industry trends, enabling swift adaptation to evolving environments.

Property Management Assistant

Fort Lowell Realty, Property Management
01.2018 - 06.2020
  • Communicate with tenants regarding lease agreements, rent payments, maintenance requests, and more
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Assist with move-in and move-out inspections, and ensure that properties are in good condition

Education

High School Diploma -

Northview
Dothan, AL

BBA - Psychology And Managerial Economics

Troy University
Troy, AL

Skills

  • Desktop Partitioning Software Strategic Business Initiatives
  • Organizational Skills Exceptional Interpersonal
  • Creative Solutions Communication
  • Social Media Platforms Customer Relationship Management Employee Scheduling (CRM) Software
  • Customer Consulting
  • Document Filing and Retrieval
  • Hardware Diagnostics
  • Information Protection
  • Data Recovery
  • Call Center Operations
  • Customer Success Management

Timeline

Advisor II, Technical Support

Concentrix
06.2023 - 11.2023

Remote IT Support Specialist

Home USA, AIBTGlobal
02.2022 - 06.2023

Clinical Phone Support Specialist

Novasyte Health
06.2021 - 03.2022

Technical Support Representative

Randstad
06.2020 - 06.2021

Property Management Assistant

Fort Lowell Realty, Property Management
01.2018 - 06.2020

High School Diploma -

Northview

BBA - Psychology And Managerial Economics

Troy University
ZA' YANA CARTHON