Zayda Brooks
Winchester,VA
Summary
Adept Certified Nursing Assistant with a proven track record at Shenandoah Valley Westminster-Canterbury, specializing in delivering top-notch patient care and maintaining HIPAA compliance. Demonstrates exceptional teamwork and compassion, significantly enhancing patient comfort and wellbeing. Skilled in vital signs collection and adept at fostering positive patient relationships through effective communication.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Certified Nursing Assistant
Shenandoah Valley Westminster-Canterbury
07.2019 - Current
- Supported needs of 15+ residents under long-term care.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
Phlebotomist Apprentice
Valley Health-Winchester Medical Center
12.2024 - 01.2025
- Collected blood specimens following strict protocols to ensure sample integrity.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Utilized barcode scanning software for accurate sample labeling and tracking.
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
Seasonal Retail Sales Associate
Bath and Body Work
10.2023 - 01.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times at checkout.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
John Handley High School
Winchester, VA05.2020
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
- Compassionate
- Basic Life Support
- Electronic Charting
Certification
- CPT - Certified Phlebotomy Technician, Laurel Ridge Workforce Solution
- CCMA - Certified Clinical Medical Assistant, Laurel Ridge Workforce Solution, January 2024-June 2024
- CNA - Certified Nurse Assistant, John Handley High School, August 2018-May 2019
Timeline
Phlebotomist Apprentice
Valley Health-Winchester Medical Center
12.2024 - 01.2025
Seasonal Retail Sales Associate
Bath and Body Work
10.2023 - 01.2024
Certified Nursing Assistant
Shenandoah Valley Westminster-Canterbury
07.2019 - Current
High School Diploma -
John Handley High School
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