Zayda H. Cardoso
Minneapolis,MN
Summary
Driven Program Coordinator with strong background in managing and overseeing various projects from initiation to completion. Skills include strategic planning, collaboration, problem-solving, and effective communication. Noted for improving operational efficiency and contributing towards positive organizational impact by aligning program goals with business objectives. Successful in fostering relationships across departments and implementing innovative solutions that drive success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Support Specialist
Urban Ventures
Minneapolis, Minnesota
05.2025 - 08.2025
- Assisted with the development of parenting skills and strategies for families.
- Maintained detailed records of client interactions, progress, and outcomes.
- Provided family support through counseling and resources for diverse client needs.
- Coordinated services with community organizations to enhance family well-being.
Administrative Assistant
Urban Ventures
Minneapolis, MN
07.2021 - 05.2025
- Oversaw staff correspondence, record tracking, and data communications, resulting in improved automation of office operations.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Managed database systems containing customer contact information.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Adapted programs in response to participant feedback and changing needs.
Host
Lettuce Entertainment
04.2019 - 02.2021
- Performed light administrative duties such as filing documents and taking messages.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Contributed to team efforts by accomplishing related tasks as needed.
Receptionist
Pearl Vision
Minneapolis, Minnesota
01.2018 - 09.2018
- Scheduled and confirmed appointments and meetings for management team.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Developed and maintained a filing system for essential documents, improving office organization.
Education
Bachelor of Science - Political Science
Metropolitan State University
Saint Paul, MN05-2027
Associate of Arts -
University of St. Thomas
Saint Paul, MN05-2024
High School Diploma -
John F Kennedy
Bloomington, MN06-2020
Skills
- Cultural awareness
- Language proficiency
- Customer service
- Database administration
- Family support
- Community coordination
- Database administration
- Documentation and recordkeeping
Certification
- CPR
Leadership Experience
Esperanza United
- Organized domestic violence awareness event, Keynote speaker for domestic violence, Recruitment, and promoting meetings for topic discussion for event.
HACER,
- A summer program done every year at Macalester College that provides information about Colleges in MN., Different resources provided for Latino students. Such as financial aid assistance, scholarships, and organizations in colleges.
CLUES, Ya!
- Informational program for student leadership program that works with the Latino community to be an active young adult in the Twin Cities., Working with youth promoting education., Youth volunteering around the Twin Cities., Keynote Speaker at camps
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Family Support Specialist
Urban Ventures
05.2025 - 08.2025
Administrative Assistant
Urban Ventures
07.2021 - 05.2025
Host
Lettuce Entertainment
04.2019 - 02.2021
Receptionist
Pearl Vision
01.2018 - 09.2018
Bachelor of Science - Political Science
Metropolitan State University
Associate of Arts -
University of St. Thomas
High School Diploma -
John F Kennedy
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