Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Languages
Timeline
Hi, I’m

Zayda Hernandez

San Antonio,TX
Zayda Hernandez

Summary

Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Legal professional with strong skills in writing, organizing and project managing cases related to Type law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation. Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings. Goal-oriented Immigration Paralegal, managment and customer service experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
years of professional experience

Work History

The Lozano PLLC

Paralegal
01.2022 - Current

Job overview

  • Draft and prep USCIS forms
  • Conversation with clients
  • Deportation EIOR
  • Draft Motions
  • Reports
  • Excel
  • Excellent customer service
  • Case manager
  • Managment skills
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Conferred with clients and other involved parties to gather and track case information.
  • Conducted detailed client intakes and entered information into company database.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
  • Contacted clients to schedule appointments and discuss progress of cases.

Eric M. Bernal & Associates

Legal Assistant
12.2015 - 06.2022

Job overview

  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.

Marshall’s

Customer Service Coordinator
09.2014 - 12.2015

Job overview

  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Maintained and managed customer files and databases.
  • Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
  • Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
  • Explained charges, fees, terms of sales, and service agreements to over Number customers daily.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Contributed to the development and implementation of a customer feedback survey, analyzing results to identify areas for potential improvement.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.

Burlington

Customer Service Associate Cashier
10.2013 - 09.2014

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Developed strong rapport with regular customers through friendly interactions and personalized service.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.

Secretaria De Educacion Publica

Elementary School Teacher
08.2009 - 11.2017

Job overview

  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
  • Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
  • Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Taught core subjects of math, science, technology, and history.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
  • Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
  • Provided regular feedback to students on progress and assigned grades based on performance.
  • Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
  • Assessed student learning progress and comprehension with routine tests and standardized examinations.
  • Kept classroom clean, organized, and safe for students and visitors.
  • Collaborated with administrators on classroom policies, management strategies, and discipline.
  • Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
  • Established and enforced rules of behavior to drive social development and maintain positive interactions.
  • Assessed student progress by administering tests and evaluating results.
  • Implemented classroom management improvements to enhance class morale and engagement.
  • Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.

Education

Universidad Unisan
Nueva Rosita, Coahuila

Master Of Arts from Education
07.2018

Escuela Normal Experimental
San Juan De Sabinas

Bachelor Of Arts For Teaching from Elementary School Teaching
07.2009

University Overview

  • Honoree of Mention
  • Awarded best 3 of Generation
  • Honor Roll [Semester and Year]
  • Ranked in Top 3 of class
  • Extracurricular Activities: Community services
  • Study Abroad: Nueva Rosita, Education
  • Thesis: How the Civic Education can help children

Skills

  • Legal Research
  • Proficient in MS Office
  • Case Management
  • Client Communication
  • Office Administration
  • Document drafting
  • Document Preparation
  • Calendar Management
  • Research and data collection
  • Administrative Support
  • File Organization
  • Legal writing
  • File and Records Management
  • Case Summaries
  • Records Management
  • Document filing
  • Legal Transcription
  • Database Research
  • Court Filing
  • Customer Service
  • Client Support
  • Schedule Coordination
  • Document Editing
  • Appointment Scheduling
  • Good Judgment and Decision Making
  • Fluent in English & Spanish
  • Flexible Schedule

Additional Information

Great Customer Service, you can find my current reviews in my current Employer Google Page

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Paralegal

The Lozano PLLC
01.2022 - Current

Legal Assistant

Eric M. Bernal & Associates
12.2015 - 06.2022

Customer Service Coordinator

Marshall’s
09.2014 - 12.2015

Customer Service Associate Cashier

Burlington
10.2013 - 09.2014

Elementary School Teacher

Secretaria De Educacion Publica
08.2009 - 11.2017

Universidad Unisan

Master Of Arts from Education

Escuela Normal Experimental

Bachelor Of Arts For Teaching from Elementary School Teaching

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Zayda Hernandez