Summary
Overview
Work History
Education
Skills
Timeline
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Zayda Lewison

Adams,MN

Summary

Hard-working Business Owner and proven leader with demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Skilled in working under pressure and getting work done on time. Ready to take on any job that follows.

Overview

3
3
years of professional experience

Work History

Business Owner and Worker

Drop The Gate Apparel
05.2021 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated equipment and machinery safely to prevent accidents.
  • Performed general housekeeping and cleaning tasks.
  • Restocked items on shelves and bins to keep inventory available.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Handled customer inquiries courteously and professionally to enhance satisfaction.
  • Organized inventory systematically for easy access.
  • Helped in development of new procedures and processes to improve work performance.
  • Completed projects on schedule and within budget, leading to increased client satisfaction and repeat business.
  • Managed multiple concurrent projects successfully while adhering to strict timelines and budget constraints.
  • Optimized inventory management by implementing an organized system for tracking stock levels and ordering supplies as needed.
  • Maintained and repaired facilities, equipment, and tools.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Created and managed project plans, timelines and budgets.

Gas Station Cashier

Freeborn County Co-op
05.2021 - 05.2022
  • Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
  • Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
  • Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
  • Ensured accurate cash handling and register operations for secure financial transactions.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Arrived on time and dressed professionally in clean company uniform.
  • Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
  • Handled customer inquiries and complaints professionally, addressing concerns promptly to uphold excellent service standards.
  • Processed various forms of payment accurately, reducing discrepancies in financial records.
  • Provided exemplary customer service by addressing patron complaints and providing accurate information.
  • Offered product recommendations based on customer preferences while upselling items that complement their purchase selections.
  • Processed various forms of payment for gas, merchandise and lottery tickets.
  • Streamlined checkout process by efficiently scanning items and bagging groceries according to customers'' requests.
  • Answered phone calls and returned voicemails.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Reported shoplifting, theft and drive-offs to law enforcement.
  • Collaborated with team members to achieve daily sales targets and operational goals.
  • Adhered to local regulations regarding tobacco, alcohol, lottery tickets sales – minimizing risk of fines or penalties for non-compliance issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor of Arts - Business Administration

Winona State University
Winona, MN
05.2025

Associate of Arts - General Studies

Riverland Community College
Austin, MN
05.2023

Skills

  • Customer Service and Relations
  • Driven and Determined
  • Entrepreneurial personality
  • Relationship Building
  • Work Planning and Prioritization
  • Business Administration
  • Purchasing and planning
  • Strategic Decision-Making
  • Issue Resolution
  • Business marketing
  • Business Growth Initiatives

Timeline

Business Owner and Worker

Drop The Gate Apparel
05.2021 - Current

Gas Station Cashier

Freeborn County Co-op
05.2021 - 05.2022

Bachelor of Arts - Business Administration

Winona State University

Associate of Arts - General Studies

Riverland Community College

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Zayda Lewison