Zayda Penner
Durant,OK
Summary
Adept at balancing customer needs and company goals, I enhanced guest experiences at Roma Italian Restaurant with top-notch service and efficient reservation handling. My blend of interactive communication skills and cash handling proficiency, coupled with a 100% accuracy rate in transactions at The Blue Ivy Boutique, showcases my commitment to excellence and attention to detail.
Overview
1
1
year of professional experience
Work History
Hostess
Roma Italian Resturant
Antlers, OK
07.2023 - 09.2024
- Answered phones promptly to record and confirm reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Provided excellent customer service by addressing customer needs promptly.
Retail Clerk
The Blue Ivy Boutique
Antlers, Oklahoma
06.2024 - 08.2024
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
High School Diploma -
Rattan High School
Rattan, OK05-2024
Some College (No Degree) - Psychology
Southeastern Oklahoma State University
Durant, OKSkills
- Cleaning and sanitation
- Interactive communication skills
- Phone etiquette
- Special requests handling
- Patience and empathy
- Customer service
- Check payment processing
- Detail-oriented
- Payment processing
- Time management capabilities
- Cash handling proficiency
Timeline
Retail Clerk
The Blue Ivy Boutique
06.2024 - 08.2024
Hostess
Roma Italian Resturant
07.2023 - 09.2024
High School Diploma -
Rattan High School
Some College (No Degree) - Psychology
Southeastern Oklahoma State University
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