Zayda Sorto Erazo
Lancaster,CA
Summary
Dedicated Home Manager experienced in multitasking, time management, leadership, and working under pressure. Organizes activities and events for family while communicating effectively and paying attention to detail when organizing events. Skilled at managing household budgets and finances to encourage proper use of available funds resulting in being highly dependable when overseeing high dollar amounts.
Overview
8
8
years of professional experience
Work History
House Manager
Military Spouse
07.2019 - Current
- Managed household time and schedules; Merged spouses fast paced U.S. Army work schedule with our child and myself to ensure family quality time while maintaining an orderly living environment.
- Oversee monthly budget, savings, expenses, and reduced bills by 10%; Allocated money into savings accounts totaling $10,000 per year for a family of 3.
- Coordinated 8+ monthly appointments and engagements with 99.9% accuracy; Proven track record of maintaining a firm streak of attendance and rescheduling with less than .01% failure.
Crew Team Lead
Sonic
02.2018 - 06.2019
- Reduced food waste by 75% by implementing proper inventory tracking and storage practices.
- Increased sales by 30% through effective promotion of daily specials and upselling menu items to customers.
- Enhanced customer satisfaction by streamlining support processes and implementing and teaching previously learned strategies to six crew members.
Cashier
Green Olive
08.2015 - 12.2017
- Enhanced customer satisfaction by efficiently processing cash, debit, and credit transactions diminishing discrepancies by 80%.
- Performed multiple tasks in a versatile manner under heavy time constraints and used quick-thinking to complete tasks.
- Devoted time to improved overall efficiency by assisting in the training of new hires on cashiering processes, policies, and best practices.
Education
High School Diploma -
Bell Senior High School
Bell, CA06.2017
Bachelor of Arts Business Administration in Finance - Business Administration
California State University
Los Angeles, CA01.2017
Skills
- Leadership
- Adaptability
- Operations Management
- Communication
- Fast Learner
- Time Management
- Teamwork
- Problem Solving
- Highly Dependable
- Attention To Detail
- Activities Scheduling
Applicable Skills
- Friendly
- Approachable
- Patience
- Fast-learner
- Organized
- Standing for long periods of time
- Counting money
- Giving change back
- Using computers to pay
- Fluent in English and Spanish
- Being able to provide customers with full explanations
- Communication skills
- Handling food
- Packing food for to-go orders
Crocheting
Began crocheting as a hobby three and a half years ago. It turned into a small local business where I make and/or sell pet clothing, blankets, adult and children clothing, and amigurumi plushies.
Languages
Spanish
Native or Bilingual
Timeline
House Manager
Military Spouse
07.2019 - Current
Crew Team Lead
Sonic
02.2018 - 06.2019
Cashier
Green Olive
08.2015 - 12.2017
High School Diploma -
Bell Senior High School
Bachelor of Arts Business Administration in Finance - Business Administration
California State University
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