Zayda Tirmizi
Plano,Texas
Summary
Secure a responsible career opportunity to fully utilize and maximize my training and skills, while making a significant contribution to the success of the company.
Skillful Patient Services Supervisor with background in healthcare administration. Possess strong leadership abilities, effective communication skills, and thorough understanding of patient service operations. Proven ability to streamline processes for optimized patient care while maintaining high standards for staff performance. Notable impact includes improved efficiency and elevated levels of patient satisfaction in previous roles.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
Medical City Dallas
Plano /Dallas, TX
07.2018 - Current
- Responds to all customer & guest concerns in person at the time of the complaint and via e-mail for electronically received complaints
- Acts as the subject matter expert while utilizing computer programs Meditech, Computrition, and Microsoft suite while generating required reports, such as shift reports, inventory logs, attendance logs, etc
- Manages and oversees employee attendance for timeliness, accrual of incremental overtime utilizing KRONOS daily
- Direct participant in the overall sanitation and safety of the department and employees in accordance with both company standards and regulatory agencies (TJC and Health Department)
- Manages the completion of 90-day competencies, performance feedback & evaluations, and coaching/disciplinary counseling for all employees
- Knowledgeable of special dietary restrictions and/or food handling techniques as for various patient populations
- Provides on the job training to all new employees, maintains training records to evaluate and rate competencies, and ensure all staff is current on new/updated policies, procedures, and equipment
- Conducts periodic inspections utilizing checklist to ensure the staff and department are well above standards; makes on the spot adjustments as necessary
Crossroads Women’s Health
Aubrey, TX
11.2012 - 12.2014
- Monitors outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients
- Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
- Receives visitors and telephone calls
- Relays incoming calls and messages to the staff
- Advance knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
- Works independently in the accomplishment of a wide variety of duties performing patient support work
- Assist physician in preparing patients for exams, performs laboratory test, and a host of other duties
- Communicates effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
Education
Certified thru National Health Career Association -
01.2010
G.E.D -
01.2010
Collin College
North Central Texas College
Certified Medical Assistant Program -
Skills
- Effective problem solving
- Strong leadership
- HIPAA compliance
- Effective written and verbal communication
- Active listening
- Inventory management
- Manage records
- Team building
- Employee supervision
- Attention to details
References
References available upon request
Timeline
Customer Service Supervisor
Medical City Dallas
07.2018 - Current
Crossroads Women’s Health
11.2012 - 12.2014
Certified thru National Health Career Association -
G.E.D -
Collin College
North Central Texas College
Certified Medical Assistant Program -
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