Zayla Castillo
Staten Island,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Sales Crew Member
Trader Joe's
03.2022 - Current
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained clean sales floor and straightened and faced merchandise.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sales Associate
Party City
07.2021 - 08.2021
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Crew Member
McDonald's Restaurant
04.2021 - 07.2021
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Documented customer orders and conveyed special requests to kitchen staff.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Worked front counter, drive-thru, and other areas.
- Accurately operated cash register to process customer payments.
Education
No Degree - Criminology
Howard University
Washington, DC05.2026
High School Diploma -
Susan E Wagner High School
Staten Island, NY06.2022
Skills
- Point of sale operation
- Cash Handling
- Negotiation Tactics
- Food safety and sanitation
- Customer Service
- Collaborative Teamwork
- Attention to Detail
Timeline
Sales Crew Member
Trader Joe's
03.2022 - Current
Sales Associate
Party City
07.2021 - 08.2021
Crew Member
McDonald's Restaurant
04.2021 - 07.2021
No Degree - Criminology
Howard University
High School Diploma -
Susan E Wagner High School
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