Zayla Rodriguez
Lindenhurst Village
Lindenhurst,New York
2
Languages
4
years of professional experience
Dedicated Camp Counselor with expertise in safety management and team leadership. Proven ability to train others and ensure a positive, inclusive environment for campers.
Work History
Camp Counselor
1 Year 2 Months- Trained new counselors on safety protocols and activity planning to enhance team performance.
- Organized special events, coordinating logistics to ensure smooth execution and participant enjoyment.
- Monitored camper behavior, addressing conflicts and implementing conflict resolution strategies effectively.
- Tended to kids' diabetes, allergies, autism, and anxiety.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
McDonald's Crew Member
5 Months- Operated kitchen equipment safely while adhering to food safety and hygiene standards.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with team members to optimize workflow during peak hours and enhance service speed.
- Maintained cleanliness of workstations and dining areas, contributing to overall restaurant appearance.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared and assembled menu items efficiently, maintaining quality and presentation standards.
Carvel Trainer
1 Year 1 Month- Developed and delivered training programs on ice cream preparation techniques.
- Mentored new employees on customer service best practices and store operations.
- Maintained clean and organized workstations, promoting safety and productivity in the workspace.
- Provided exceptional customer service by engaging with patrons and understanding their ice cream preferences.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Used ice cream makers, blenders and molds to make anything from milkshakes to ice cream cakes.
Education
Bachelor of Fine Arts - Musical Theater
High School Diploma
Skills
Child and adolescent mentoring
Safety management
Customer engagement
Water safety
Activity planning
Camper engagement
Team leadership
Behavior management
Customer and Service-oriented
Positive engagement
Group facilitation
Recreational safety
Creative mindset
Safety awareness
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
Outdoor Recreation
Music
Driving
Baking
Acting and Theater
Volunteer Work
Timeline
Camp Counselor
Lindenhurst Village
06.2025 - CurrentRead More
McDonald's Crew Member
McDonald's
06.2024 - 11.2024Read More
Carvel Trainer
Carvel Ice Cream Store
05.2022 - 06.2023Read More
Binghamton University
Bachelor of Fine Arts from Musical Theater
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Lindenhurst Sr. High School
High School Diploma
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