Zaylena Gamboa
Williston,ND
Summary
Proven team builder and problem-solver, adept at enhancing customer satisfaction and exceeding performance standards, notably at Econolodge. Leveraged planning, organization, and strong work ethic across roles, from Mail Handler to Online Shopper, achieving timely order fulfillment and maintaining high cleanliness ratings, contributing to a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Online Shopper
Walmart
03.2024 - 05.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Barista
City Brew
09.2022 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Housekeeping Cleaner
Econolodge
12.2018 - 12.2020
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Mail Handler
Postal Service
07.2020 - 11.2020
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Education
High School Diploma -
Custer County High School
Miles City, MT05.2019
Skills
- Planning and organization
- Customer service
- Strong work ethic
- Problem-solving
- Team building
Timeline
Online Shopper
Walmart
03.2024 - 05.2024
Barista
City Brew
09.2022 - 12.2022
Mail Handler
Postal Service
07.2020 - 11.2020
Housekeeping Cleaner
Econolodge
12.2018 - 12.2020
High School Diploma -
Custer County High School