Zayli Baez

Manage data flowing into and out of the AMS in collaboration with other UCA departments
Creates reports, lists, or analyses for specific project or initiative needs
Monitor and provide ongoing information on program performance, activity, and prospects
Fields inquiries from UC organizations, payers, and regulatory agencies about database information
Assist with training and support of teammates in use of AMS (Power User)
Support customers in understanding program requirements and processes; including guiding customers through
application processes and assisting with interpretation of program criteria
Manage department email account, responding to inquiries as appropriate, elevating those of a complex nature
Manage the department calendar and schedule department meetings with existing and potential customers
Answer the phone and respond to general questions related to the department either by phone or email
Participate in virtual meetings with organization representatives and track outstanding items