Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Affiliations
Timeline
Generic

Zayn Abbas

Walnut Creek,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dynamic professional offering strong history of success in food service roles. Adept in carrying out tasks with focus on quality and adherence to company standards. Talented individual producing both satisfied customers and exceptional sales growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Nordstrom
Walnut Creek, CA
06.2023 - 08.2023
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Filing
  • Cleaning work area.
  • Running Curbside Orders.
  • Scanning customers' orders and solving whatever other problem or concern they had.
  • Answering the phone and handling customers.
  • Working the order pickup table.
  • Listening to managers.
  • Fast-paced.
  • Quick thinking.
  • Cooperating with coworkers

Master Sandwich Artist

SUBWAY®Restaurants
Walnut Creek, CA
10.2021 - 05.2022
  • Quickly prepared accurate orders within expected timeframe.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
  • Organized food preparation stations and regularly replenished supplies.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Assisted customers, answered questions and resolved complaints.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Verified orders and bagged items for easy transport.
  • Restocked kitchen supplies by rotating food according to dates.
  • Completed efficient store opening and closing procedures each day.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Answered guest questions, delivering most accurate and updated information available.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Washed dishes

Education

High School Diploma -

Northgate High School
Walnut Creek, CA
05-2024

High School Diploma -

Diablo Valley College
Pleasant Hill, CA

Skills

  • Problem-solving abilities
  • Positive and professional
  • Courteous demeanor
  • Quality Control
  • Order Fulfillment
  • In-store support
  • Coordination
  • Active Listening
  • Creative Problem Solving
  • Customer Service
  • Reading Comprehension
  • Conflict Mediation
  • Critical Thinking
  • Materials Transport
  • Service Upselling
  • Store maintenance
  • Grammar
  • Tactful and diplomatic
  • Multi-Task Management
  • Computer Proficiency
  • High-energy attitude
  • Adaptive team player
  • Problem Resolution
  • Dependable
  • Reliable
  • Trustworthy
  • Quick thinker
  • Fast paced
  • Fast learner
  • Intelligent
  • Food Preparation
  • Cleaning and Sanitizing
  • Order Management
  • Station Setup
  • Food service standards
  • Stocking and replenishing
  • Menu Memorization
  • Menu Recommendations
  • Time Management
  • Flexible Schedule
  • Payment Processing
  • Superior communication skills
  • Concise time management
  • Willingness to Learn
  • Phone and Online Order Processing
  • Cleaning and organization
  • Inventory Counts
  • Sales transaction management
  • Equipment Operation
  • Food handling and sanitization
  • Multitasking and Prioritizing
  • Task Delegation
  • Store Opening and Closing
  • Product Stocking and Rotation
  • Meal Preparation
  • POS Systems
  • Product Upselling
  • Attention to Detail
  • Cash Handling
  • Equipment monitoring
  • Heavy Lifting
  • Cleaning and sanitization
  • Interpersonal Communication
  • High level of integrity
  • Ingredient inspection
  • Problem-Solving
  • Sandwich artistry
  • Taking and Preparing Orders
  • Supplies Monitoring
  • Guest service
  • Money Handling
  • Teamwork and Collaboration
  • Task Prioritization
  • POS System Operation
  • Performance Improvement
  • Safe Food Handling
  • POS system expertise
  • Equipment Cleaning
  • Operations Support
  • Meticulous execution of tasks

Languages

Spanish
Professional
Urdu
Native/ Bilingual
Persian
Native/ Bilingual
Hindi
Native/ Bilingual

Accomplishments

Honor Roll Student Every Semester At Northgate High School

Certification

  • Driver's License Since May 26, 2023

Affiliations

  • Basketball
  • Working out at the gym everyday
  • Swimming
  • Shopping
  • Video gaming
  • Hanging out with friends
  • Reading books
  • Traveling
  • Trying new things
  • Spending time with family
  • Eating all kinds of food
  • Playing lots of sports besides basketball such as soccer, cricket, volleyball, badminton, table tennis and pool
  • Watching TV
  • Listening to music
  • Studying and doing homework

Timeline

Customer Service Representative

Nordstrom
06.2023 - 08.2023

Master Sandwich Artist

SUBWAY®Restaurants
10.2021 - 05.2022

High School Diploma -

Northgate High School

High School Diploma -

Diablo Valley College

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Zayn Abbas