Zayna Perez
Summary
Expert retail sales professional offering years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service.
Overview
9
9
years of professional experience
Work History
Crew Member
Dunkin' Donuts
06.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Key Holder
New York & Company
03.2020 - 09.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Key Holder
Piercing Pagoda
07.2018 - 08.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Assistant Manager
Rue 21
02.2015 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Wilby High School
Waterbury, CTSkills
- Customer Service
- Cash Handling
- Problem-Solving
- Leadership Development
- Outstanding communication skills
- Detail Oriented
- Phone etiquette
- Organizational skills
Timeline
Crew Member
Dunkin' Donuts
06.2023 - 12.2023
Key Holder
New York & Company
03.2020 - 09.2020
Key Holder
Piercing Pagoda
07.2018 - 08.2019
Assistant Manager
Rue 21
02.2015 - 05.2018
High School Diploma -
Wilby High School
Similar Profiles
Peter CayePeter Caye
Compliance / Sanitation Manager at Great American Donuts (Dunkin Donuts)Compliance / Sanitation Manager at Great American Donuts (Dunkin Donuts)
Richard AbainciaRichard Abaincia
Shift Manager at Golden Donuts Incorporated/ Dunkin DonutsShift Manager at Golden Donuts Incorporated/ Dunkin Donuts
Nadia MckissackNadia Mckissack
Dunkin, Crew Member at Donuts, Dunkin' DonutsDunkin, Crew Member at Donuts, Dunkin' Donuts
Melina NatarenMelina Nataren
Crew Member at Dunkin' DonutsCrew Member at Dunkin' Donuts
Sofia ErkenSofia Erken
Crew Member/Crew Team Member at Frozen Custard FactoryCrew Member/Crew Team Member at Frozen Custard Factory