ZAYNAB ABDUR-RAHMAN
Linden,NJ
Summary
Highly skilled and enthusiastic healthcare professional with more than 9 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Documented changes in patient's health throughout care and noted any concerning changes in condition. Recommended and referred patients to other specialized healthcare providers, depending on their condition. Highly organized and hardworking with excellent planning. Additionally, a respiratory student trained to assess, diagnose and treat patients with breathing challenges. Patient problem-solver with excellent communication skills and practiced expertise at connecting with patients and earning trust.
Overview
9
9
years of professional experience
Work History
Quality Care Coordinator
Population Health RWJBarnabas Health
06.2021 - Current
- Monitored and evaluated health education programs to verify quality and efficacy
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high quality patient care.
- Evaluated clinical documentation for accuracy and completeness, promoting adherence to regulatory requirements.
Department Secretary/Lead Patient Access Representative
Newark Beth Israel Medical Center
07.2019 - 06.2021
- Completed accounting functions such as payroll and expense tracking
- Educated patients on medicine and at-home healthcare tools
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Streamlined office operations by implementing efficient filing and record-keeping systems.
Float Pool Nursing Secretary
Newark Beth Israel Medical Center
11.2018 - 07.2019
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
- Ensure full regulatory compliance for all staff members and led safety training to enhance overall awareness and skills
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Coordinated transportation services for patients requiring off-site appointments or tests, promoting seamless care transitions between facilities.
- Increased patient satisfaction by promptly addressing concerns and providing compassionate assistance during their hospital stay.
- Optimized nurse workflow by prioritizing tasks based on urgency and importance, resulting in improved time management skills among staff members.
Unit Secretary, Med Surgical/OBGYN
Newark Beth Israel Medical Center
12.2017 - 11.2018
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Completed and filed financial documentation for accounting purposes
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Reduced errors in medication administration by accurately transcribing physician orders for proper pharmacy verification and dispensing procedures.
Environmental Services Representative
Newark Beth Israel Medical Center
12.2014 - 12.2017
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Cleaned and supplied patient rooms, nursing stations, ancillary areas, and other areas assigned
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
- Worked with patients to understand needs and provide exceptional service.
Education
Associate of Applied Science: Health Science - Respiratory Care
Union College
Union, NJ05.2024
High School Diploma -
Newark Collegiate Academy
Newark, NJ06.2012
Skills
- Patient Education
- Medical Terminology
- Care Planning
- Case Management
- Process Improvement
- Program Oversight
- Patient Health Information Access
- Patient Care and Monitoring
- Medication Side Effect Knowledge
- Clinical Quality Program Standards
- Patient Care Assessment
- Medical Programs Implementation
- Critical thinking abilities
- Respiratory equipment setup
- Patient care documentation
Timeline
Quality Care Coordinator
Population Health RWJBarnabas Health
06.2021 - Current
Department Secretary/Lead Patient Access Representative
Newark Beth Israel Medical Center
07.2019 - 06.2021
Float Pool Nursing Secretary
Newark Beth Israel Medical Center
11.2018 - 07.2019
Unit Secretary, Med Surgical/OBGYN
Newark Beth Israel Medical Center
12.2017 - 11.2018
Environmental Services Representative
Newark Beth Israel Medical Center
12.2014 - 12.2017
Associate of Applied Science: Health Science - Respiratory Care
Union College
High School Diploma -
Newark Collegiate Academy
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