Zaynab Holland
Arlington,TX
Overview
4
4
years of professional experience
Work History
Museum Experience Lead
Dallas Holocaust And Human Rights Museum
07.2021 - Current
- Directed and elevated the end-to-end visitor experience encompassing orientation, exhibit maintenance, facilitation, front desk operations, and team scheduling.
- Proactively supported programs, events, volunteers, and guest experiences, fostering a customer-centric culture through regular staff training sessions and cross-functional collaboration.
- Coordinated group tours for over 30,000 students throughout the academic year, employing effective scheduling, comprehensive orientations, and exhibit facilitation techniques. Led a proficient team to orchestrate seamless student visits, highlighting strong organizational, presentation, and team management skills.
- Attained certification as a systems administrator of the organization's database management system (Patron Manager), assuming a pivotal role in leading database training initiatives, safeguarding data accuracy, innovating streamlined attendance tracking and reconciliation methods, and offering consistent cross-functional database support to various departments, including development, programs, and education.
- Streamlined bulk sale of general admission and exhibition tickets to groups for the museum, encompassing ticket creation, ticketing system development, and generation of attendance reports for leadership.
Sales Associate
Dillards, Inc
12.2020 - 06.2021
- Thrived in a dynamic environment, providing exceptional customer service to diverse clientele, effectively managing high-value transactions, maintaining POS operations, and adhering to financial accounting policies for thousands of dollars in cash and credit card sales per shift
Executive Assistant
Museum of Reclaimed Urban Space
12.2019 - 03.2020
- Delivered outstanding customer service, providing warm welcomes, exhibitory orientation, and curated experiences for visitors and groups.
- Created an intern and volunteer handbook, optimizing operations, improving customer service, enhancing POS performance, facilitating new hire training, and bolstering exhibitory support.
- Efficiently managed daily administrative tasks like event and meeting scheduling, maintaining the museum calendar, and overseeing office space, equipment, and inventory.
- Supported community outreach, partnering with local activists and organizations to spotlight grassroots urban activism in alignment with the museum's mission and vision.
Research Intern
Post, Conflict Research Center
08.2019 - 12.2019
- Researched and compiled diverse project proposals: Migration, Conflict-Related Sexual Violence, Human Rights, Genocide Studies, and Transitional Justice.
- Managed the Balkan Diskurs blog: proofreading, fact-checking, and publishing articles.
- Represented the organization at events, fostering connections and partnerships.
- Led fellow interns, coordinating roles and projects while maintaining strong communication.
Education
Bachelor of Arts - Global Studies
Long Island University Brooklyn
Brooklyn, NY05.2020
Skills
- Microsoft Office Suite (Word, Excel, Powerpoint, etc)
- Database Management/ Customer Relationship Management Software: Data analytics, reporting, client/customer management tools, etc
- Dynamic Public Speaking: Proficient in delivering compelling presentations, articulating ideas with clarity and confidence, and engaging diverse audiences effectively
- Experience with Photoshop tools
Timeline
Museum Experience Lead
Dallas Holocaust And Human Rights Museum
07.2021 - Current
Sales Associate
Dillards, Inc
12.2020 - 06.2021
Executive Assistant
Museum of Reclaimed Urban Space
12.2019 - 03.2020
Research Intern
Post, Conflict Research Center
08.2019 - 12.2019
Bachelor of Arts - Global Studies
Long Island University Brooklyn
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