Zaynab Olumi
Irvine,CA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent and Cashier/Barista in busy and successful settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Homewood Suites By Hilton In Irvine/JWA
01.2023 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Stored guest valuables in safe and individual boxes for security.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Developed and maintained positive relationships with guests for satisfaction.
Delivery Driver
DoorDash
12.2022 - Current
- Maintained records of sales and customer information to support accuracy.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Cashier/Barista
Barista, CHA, tea
11.2021 - 11.2022
- Able to work through a high volume of orders at an efficient pace
- Communicating with customers in a friendly/professional matter in order for them to feel welcome and comfortable
- Able to multitask
- Experienced with food/drink handling by making drinks and packing up food
- Performed cash, card and check transactions to complete customer purchases.
Babysitter
Babysitting Service
01.2019 - 03.2021
- Supervised children engaged in physical activity, learning and social skills with peers.
- Transported children to and from school, medical appointments and extra-curricular activities.
Education
Associate of Arts - Economics
Saddleback College
Mission Viejo, CA05.2024
Associate of Science - Business Administration
Saddleback College
Mission Viejo, CA05.2024
High School Diploma -
Irvine High School
Irvine, CA06.2022
Skills
- Guest Services
- Verbal and Written Communication
- Money Handling
- Product and Service Sales
Certification
California Food Handler November 2021 to November 2024
Saddleback College Customer Service and Sales Training
Certificate of Completion at Saddleback Beauty Academy
Additional Information
- Authorized to work in the US for any employer
Hobbies
I enjoy reading, snowboarding, and participating in volunteer work in my free time.
Timeline
Front Desk Agent
Homewood Suites By Hilton In Irvine/JWA
01.2023 - Current
Delivery Driver
DoorDash
12.2022 - Current
Cashier/Barista
Barista, CHA, tea
11.2021 - 11.2022
Babysitter
Babysitting Service
01.2019 - 03.2021
Associate of Arts - Economics
Saddleback College
Associate of Science - Business Administration
Saddleback College
High School Diploma -
Irvine High School
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