Zayne Mangol
Gibsonia,PA
Summary
Highly motivated Solar Service Manager with 4 years of experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
CAD Services LLC
03.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated on warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Managed 15 phone calls and or emails on average per day
Assistant Project Manager
365 Solar Energy
10.2022 - 01.2024
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Supported timely project delivery by proactively identifying risks and developing mitigation plans.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
Crew Leader
Pink Energy
02.2020 - 09.2022
- Improved overall safety by conducting regular equipment inspections and adhering to company safety protocols.
- Utilized advanced tools and equipment to efficiently install solar panels, inverters, racking systems, and related components for optimal system performance.
- Maintained an organized inventory of tools and supplies required for daily work activities, resulting in increased efficiency among crew members.
- Effectively utilized time management skills when juggling multiple responsibilities during tight deadlines.
Electroplating Technician
Penn United Technologies
03.2019 - 02.2020
- Participated in regular team meetings to discuss ongoing projects, share best practices, and address any concerns within the Electroplater department.
- Increased operational efficiency through the utilization of automation systems for various electroplating tasks.
- Participated in professional development opportunities to stay current with industry trends, emerging technologies, and best practices within the electroplating field.
- Managed hazardous materials carefully to ensure employee safety and environmental protection during the electroplating process.
Education
High School Diploma -
Knoch High School
Saxonburg, PA06.2018
Certificate - Building Construction
Butler County Area Vocational-Technical School
Butler, PA06-2018
Skills
Hand and power tools proficiency
Diagnostics skills
Time management
Estimating and quoting
Customer service
Adaptability
Certification
Generac Service Technician
Generac Installer
SolarEdge Installer
SolarEdge Home Battery Installer
Lion Energy Sanctuary
DOT Certified
Timeline
Service Manager
CAD Services LLC
03.2024 - Current
Assistant Project Manager
365 Solar Energy
10.2022 - 01.2024
Crew Leader
Pink Energy
02.2020 - 09.2022
Electroplating Technician
Penn United Technologies
03.2019 - 02.2020
Generac Service Technician
Generac Installer
SolarEdge Installer
SolarEdge Home Battery Installer
Lion Energy Sanctuary
DOT Certified
High School Diploma -
Knoch High School
Certificate - Building Construction
Butler County Area Vocational-Technical School
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