Zayne Quon
Irvine,CA
Summary
Dynamic and dedicated professional with extensive experience at Olive Garden, excelling in customer service and effective multitasking. Proven ability to foster teamwork and enhance guest experiences through exceptional communication and attention to detail. Recognized for leadership as a Camp Counselor, ensuring safety and promoting a positive environment for children.
Overview
2
2
years of professional experience
Work History
Hostess
Olive Garden
08.2023 - Current
- In addition to Hostessing (my starting position in 2023) I’ve worked my way up to earning other job titles within the restaurant. These titles include Food Runner, Togo Specialist, and Delivery Specialist.
- Provided warm greetings from the host stand at the front of the restaurant, ensure the guest is happy, and we also walk the guest to their designated table.
- In addition to this we also walk around with tablets to ensure that all the tables that are dirty are marked so our busser can wipe down the table, making it clean, so we can then seat future guests.
- I say “we” and “our” because most of the time this is a team position where teamwork is essential.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, restroom checks, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Camp Counselor
Woodbridge Village Association
06.2023 - 08.2023
- This is a seasonal summer camp counselor job from June-August at our local South Lake Lagoon, located within our community.
- Parents would drop their children off early in the morning and throughout the day we participate in fun interactive activities such as swimming, play games, do fun crafts, snack and lunch time of course, and then parents come pick their children back up around afternoon time. This camp would be open and active Monday-Friday from around 7:30 am- to about 5:00 pm.
- Worked with children of varying age, interest, skill.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
Education
Associate Of Arts - Undeclared
Orange Coast College
Costa Mesa, CAAssociate Of Arts - Undeclared
Irvine Valley College
Irvine, CAGraduated -
Woodbridge High School
Irvine06.2024
Skills
- Dedicated worker
- Teamwork
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
Timeline
Hostess
Olive Garden
08.2023 - Current
Camp Counselor
Woodbridge Village Association
06.2023 - 08.2023
Associate Of Arts - Undeclared
Orange Coast College
Associate Of Arts - Undeclared
Irvine Valley College
Graduated -
Woodbridge High School
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