Zayra Castillo
Phoenix,AZ
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
5
5
years of professional experience
Work History
Front End Manager
Neighborhood Ministries
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Secretary
Flower Shop La Ocasion
05.2021 - 08.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- completed accurate daily report documents, memos and invoices.
- Drafted agendas, recorded minutes and created documents for meeting.
Contractor
Master Roofing
03.2019 - 06.2021
- Hire and oversaw subcontractors to meet project needs.
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Supervised labor, materials and equipment for large commercial projects with budgets in excess.
- Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
Education
Open -
Helping Undo Barriers-PHX
Phoenix, AZ2024
Elementary Diploma -
Tomahawk Elementary School
Phoenix07.2014
Skills
- Research and Analytical Skills
- Appointment Coordination
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Employee Communications
- Cash Drawer Management
- Well Logging
- Bilingual in Spanish and English
- Patient Contact
Work Preference
Work Type
Full TimePart TimeTimeline
Front End Manager
Neighborhood Ministries
10.2023 - Current
Secretary
Flower Shop La Ocasion
05.2021 - 08.2021
Contractor
Master Roofing
03.2019 - 06.2021
Open -
Helping Undo Barriers-PHX
Elementary Diploma -
Tomahawk Elementary School
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